Subject: Re: Updating Customer Contact number #170400
From: Saurabh Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 27 Sep 2019 04:14:54 +0000

So why did the agent ask the customer to call up call center? Whats the process?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Urvika Chaudhary <[email-masked]>
Sent: 27 September 2019 9:41 AM
To: Saurabh Dadu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Subject: Re: Updating Customer Contact number #170400

Hi Sir,

The Customer facing team (Both email &call centre) cannot update customer's phone number due to security reasons. If the order is placed we can share the updated number to the courier team. However, we cannot change it on the customer's account.

Urvika Chaudhary
Training Manager
________________________________
Live Salesman
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "saurabh" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>
Sent: Thursday, 26 September, 2019 22:53:26
Subject: Updating Customer Contact number #170400

Urvika,

Why can we not help customer update his/her phone number in his online account? Why did we send them to call center?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203