Subject: Voucher Issue
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 26 Sep 2019 06:20:20 -0700 (MST)

Hi Team, 

With the reference ticket number 151046, customer have the e voucher worth of AED 500 from Etisalat Smiles which he can redeem at Landmark Group, However when he visited Splash store located in Dubai Outlet Mall for the purchase but store team not accept the voucher. 
However, he was able to redeem the same voucher at ShoeMart store at same location. 

Agent already escalated the case to concern team but till now we have not receive any update on this. 

Could you please check this concern and assist on this case it has been pending since 17 days. 

Awaiting for response. 

Thanks & Regards, 
Seeta Kunwar