Subject: New Reply Received - Online order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Sep 2019 13:00:10 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Online order   Ticket comment <div dir="ltr"><span></span></div>
<div dir="ltr">Hi <br><div dir="ltr"><br></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 25, 2019, at 7:02 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Jenny Bato,<br><br>We are contacting you regarding your return request for Tommee Tippee Printed Feeding Bottle - Buy 1 Get 1 Free.</div>
<div><br></div>
<div dir="ltr">​Our courier partner is unable to contact you on your phone number so we request you to provide us your alternative number.</div>
<div dir="ltr"><br></div>
<div dir="ltr">
<div dir="ltr">Please note that if we didn't get any response with 24 hours so the ticket will automatically close.<br>
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<div>​<br>
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<div>Looking forward to hearing from you.<br>
</div>
<div><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team.</div>
</div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Mon, 19 Aug at  9:26 AM
              <span class="separator">,  Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Jenny,<br><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">​</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">​</span>
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<div><span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>We apologise for the inconvenience caused. As per the records our courier partner is unable to contact you as your number was not contactable, your can track the status of your return on <a href="//www.aramex.com" rel="noreferrer">www.aramex.com</a> with the tracking number 45078825400.<br></span></div>
<div dir="ltr">
<div style="margin: 0in 0in 0.0001pt">
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">​</span><br>
</div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">In meantime we also request you to contact aramex team to arrange a suitable collection time, please call the Aramex team on
04-8706070.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Feel
free to reach out to us if you need any further assistance.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Your
friends,</span></div>
<div style="margin: 0in 0in 0.0001pt">
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>The</span><span> </span><span style='color: rgb(51, 51, 51); font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 10.5pt'>S</span><span style='color: rgb(51, 51, 51); font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 10.5pt'>upport Team</span>
</div>
<div><strong> </strong></div>
</div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Thu, 8 Aug at  1:56 PM
              <span class="separator">,  Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div>Hi Jenny Bato,</div>
<div><br></div>
<div dir="ltr">Thank you for contacting us.</div>
<div dir="ltr">
<br>I’m sorry to see that you’ve been waiting for return shipment to be collected, and it seems like this has not happened as yet.This is not the typical standard. Our courier partner will contact you shortly to arrange collection from you.<br><br>I am now contacting our logistics department to find out what happened, and get your shipment collected on priority.<br><br>Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br><br>Your friends,</div>
<div dir="ltr">The Support Team.<br><br>
</div>
<div dir="ltr"><div><br></div></div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Mon, 5 Aug at  1:11 PM
              <span class="separator">,  Jenny Bato &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div>Hi I’ve been waiting for your courier to contact me but until now there is no one contacting me. <br>
</div>
<div dir="ltr"><br></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 2, 2019, at 1:54 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">
<div>Hi Jenny Bato,<br><br><br><br>
</div>
<div>Your friends,</div>
<div>The Centrepoint Support Team</div>
<div>  </div>
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  <div style="width: 100%;font: 13px 'Helvetica Neue', Helvetica, Arial, sans-serif">
      <hr style="height:0;border:0;margin-top:20px;border-top:1px solid #ccc">
    <span style="font-family: Arial, sans-serif; color: #333;font-weight:bold">
      <div> How would you rate your overall experience?</div>
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            <td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#4e8d00"></td>
            <td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#f1db16"></td>
            <td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#e7340f"></td>
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          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#e6efdd">
            <a href="https://helpae.centrepointstores.com/support/custom_surveys/baaaf1b6951e9342bf92f4b2cf93b929/extremely_happy/new" style="margin:0; padding:5px; text-decoration:none; display:block" rel="noreferrer">Extremely satisfied</a>
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          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#fdfae2">
            <a href="https://helpae.centrepointstores.com/support/custom_surveys/baaaf1b6951e9342bf92f4b2cf93b929/neutral/new" style="margin:0; padding:5px; text-decoration:none; display:block" rel="noreferrer">Neither satisfied nor dissatisfied</a>
          </td>
          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#fce3e0">
            <a href="https://helpae.centrepointstores.com/support/custom_surveys/baaaf1b6951e9342bf92f4b2cf93b929/extremely_unhappy/new" style="margin:0; padding:5px; text-decoration:none; display:block" rel="noreferrer">Extremely dissatisfied</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/107473