Subject: RE: Dirty shoe received
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hamza Hafeez <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>
Date: Thu, 26 Sep 2019 09:06:44 +0000

Hi @Hamza Hafeez<mailto:[email-masked]%3e> ,

Please advise on below complaint. Customer not accept for return and insist for exchange.

Issue has been escalated since last month.

Order 9752986839
Item 160165756

Kind Regards,
Malik Ismail
[email-masked]<mailto:[email-masked]>
M : +971 50 89 678 15
From: Seeta Seeta [mailto:[email-masked]]
Sent: Thursday, September 26, 2019 12:44 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>
Subject: Dirty shoe received

External email sender, please take precaution.
Hi Team,

With the reference order no : 9752986839, customer emailed complaining that he received the dirty shoes and he already visited the store as well for an exchange but the store has confirmed him that the shoe is not avaiable in any stores.

Now we have already escalated the case to concern team 1 month back but till now there is no update about the query.

Can someone please assist us with this case as it;s been pending since August.

Awaiting for response.

Thanks & Regards,
Seeta Kunwar
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