Subject: Dirty shoe received
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>
Date: Thu, 26 Sep 2019 01:44:16 -0700 (MST)

Hi Team, 

With the reference order no : 9752986839, customer emailed complaining that he received the dirty shoes and he already visited the store as well for an exchange but the store has confirmed him that the shoe is not avaiable in any stores. 

Now we have already escalated the case to concern team 1 month back but till now there is no update about the query. 

Can someone please assist us with this case as it;s been pending since August. 

Awaiting for response. 

Thanks & Regards, 
Seeta Kunwar