Subject: New Reply Received - need to return item
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Sep 2019 06:22:27 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  need to return item  Ticket comment <div dir="ltr">Pls note that i still have not received refund here. its been 21 days now. </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Sep 18, 2019 at 9:56 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Deepika walecha,<br><br>
</div>
<div dir="ltr">
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">Thank
you for contacting us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We’re
sorry that your order didn’t work out. </span></div>
<div style="margin:0in 0in 0.0001pt">
<span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>​</span><br>
</div>
<div dir="ltr" style="margin:0in 0in 0.0001pt"><span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>As we can see we have already initiated the refund from our side on 5/09/19.</span></div>
<div dir="ltr" style="margin:0in 0in 0.0001pt">
<span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>​</span><br>
</div>
<div style="margin:0in 0in 0.0001pt" dir="ltr"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">You’ll receive a refund of AED 40 to
your Debit or Credit Card in 2-15 working days.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Come back
soon to get something you like.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt">
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<div>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The</span><span> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span>
</div>
</div>
</div>
</div>
<div class="gmail-m_-6792356309888501887freshdesk_quote">
            <blockquote class="gmail-m_-6792356309888501887freshdesk_quote">
              On
              Wed, 18 Sep at  8:54 AM
              <span class="gmail-m_-6792356309888501887separator">,  Deepika walecha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div>Hi,</div>
<div>Pls note that I already returned the item on 5th September at Dubai mall store but I haven’t received my refund yet. Please check and advise. Thanks <br><br><div id="gmail-m_-6792356309888501887AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr"><br></div>
</div>
<div class="gmail-m_-6792356309888501887freshdesk_quote"><blockquote class="gmail-m_-6792356309888501887freshdesk_quote">
<div>On 04-Sep-2019, at 7:54 PM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Deepika​,<br><br>
</div></div>
<div dir="ltr">
<div>Thank you for getting in touch with us.</div>
<div> </div>
<div>Please provide us with more details about your inquiry so we can further assist you.</div>
<div> </div>
<div dir="ltr">We look forward to hear from you.</div>
<div><span dir="ltr" style="box-sizing:border-box;font-weight:700"><br></span></div>
<div><span dir="ltr" style="box-sizing:border-box"><strong><br></strong></span></div>
<div><span dir="ltr" style="box-sizing:border-box"><strong>Your Friends,</strong></span></div>
<div><span dir="ltr" style="box-sizing:border-box"><strong>The Support Team </strong></span></div>
</div>
<div class="gmail-m_-6792356309888501887freshdesk_quote">
            <blockquote class="gmail-m_-6792356309888501887freshdesk_quote">
              On
              Tue, 3 Sep at 12:24 PM
              <span class="gmail-m_-6792356309888501887separator">,  Deepika walecha &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Hi,<div>i need to return the item i purchased. pls help here asap.</div>
</div>

            </span>
</blockquote>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/146374