Subject: RE: Urgent
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 25 Sep 2019 14:45:42 +0000

@Seeta Seeta<mailto:[email-masked]>,

As per attached invoice there’s discrepancy between Hybris and RMS, please raise that to IT. Please check with the customer what the nearest store to him to give him petty cash, or offer him voucher

Mahmoud

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, September 25, 2019 5:34 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: Urgent

External email sender, please take precaution.
Hi Team,

Could you please assist in below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 25 September, 2019 18:54:34
Subject: Urgent

Hi Seeta,

With reference to the ticket ID: 168846
Order number: 6445847316

Customer ordered 4 items for 415 SAR but the courier collected SAR 614 from the customer. The consignment shows we have sent multiple items but the customer has confirmed receiving only 4 items. Customer is saying he wants an immediate resolution for the same.

Regards,
Apoorv

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