Subject: Urgent
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 25 Sep 2019 06:33:45 -0700 (MST)

Hi Team, 

Could you please assist in below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 25 September, 2019 18:54:34 
Subject: Urgent 

Hi Seeta, 

With reference to the ticket ID: 168846 
Order number: 6445847316 

Customer ordered 4 items for 415 SAR but the courier collected SAR 614 from the customer. The consignment shows we have sent multiple items but the customer has confirmed receiving only 4 items. Customer is saying he wants an immediate resolution for the same. 

Regards, 
Apoorv