Subject: Arabic Language Test - Athar Kamal
From: Seeta Seeta <[email-masked]>
To: deeksha <[email-masked]>
Cc: HR <[email-masked]>
Date: Wed, 25 Sep 2019 05:05:48 -0700 (MST)

Hi Ayushi, 

Fauzan evaluated the test and he ranked the candidate 4 out of 10. 

Candidate's grammar is not good and sentence formatting is not accurate. 

Regards, 
Seeta Kunwar 

From: "deeksha" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "HR" <[email-masked]> 
Sent: Wednesday, 25 September, 2019 17:03:08 
Subject: FW: Arabic Language Test - Athar Kamal 

Please get this checked internally first 

From: Athar Kamal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 September 2019 at 5:01 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Arabic Language Test - Athar Kamal 

	
	
			Foreign Language Screening Test 
		
	Name 	Athar Kamal 
	Whats your first language 	Arabic 
	Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	The first thing i will have to write customer address correctly and delivere the pizza as early as possible, i have to explain him that i writen down his address by mistake, 
and i have not hold other customer and deliver the Pizza on time in same time and i have to take the help from our collegue to make this situation not comlicated and solve the customer query as early as possible. 
I have to prefer first customer whaterver they are saying i have to accept in any situation and i have to give him empathy, say to customer that we never make this mistake, we respect our customer, make confidential relationship with customer 
becouse from one mistake we can loss not one customer but our bussiness will loss, it takes one year to make a customer and we can not by one mistake 
	In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Athar Kamal, I belong to Siddarth Nager, U.P. India, I have joint family 
Three brothers, two sister and my parents, currantly i am living Batla Hous, Okhla, New Delhi-11025 

I have completed my graduation in Urdu, Arabic from Jamia Millia Islamia University in 2013 and completed Diploma, Advance Diploma from Delhi University, 

I worked 2year in Saudi Arabia as material coordinator in Alascon Company Limited and one year as salesman in Zara fashin retail. 

Currantly i am working as senior executive in ienergizer company since one year. 
	In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	كما فهمت فى احسن و افضل زبائن 
لن يغادر افضل زبائن من الشركة و لكن احسن زبائن يغادر ان لا يوفر لك خدمة و لكن نحن نحاول لحل مشكلة لكل زيائن لا هو احسن او افضل 
افضل زبائن جاء ليشترى المنتديات وهو سيشترى كثير من الاشياء مرة واحدة و لكن احسن زبائن سيشترى بعض الاشياء 
و افضل زبائن لن يبحث عن الاشياء بسبب الاعتقاد على الشركة و لكن احسن زبائن يبحث عن كل الاشياء و بعد يحاول ان يشترى اى شئ 

افضل سيكون افضل و احسن سيكون احسن ولكن نحن نساعدكم لحلول المشكلة و نحن نوفر احسن خدمتى لكى وهم لا يفهون من افضل او من احسن 

	Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لدى خبرة اربعة سنة فى هذه المجال و انا نساعد الزبان بعد توفير المعلومات احسن و افضل حسب نظام الشركة 
و ايضا انا تحدثت ممكن اكثر زبائن من الشركة الاوسط اعنى من المصر او سعودى 
و سعدت فى نفس اللغة بعديفعم قضيتهم 

انا اساعد ثلاثة زبائن نفس الوقت عبر الدردشة لحل مشاكلتهم 

و انا اتحدثت ايضا مع الزبائن عبر الهاتف لحلول مشاكلتهم 
حسب النظام الشركة 
لن اشعر اى مشكلةلاساعد زبائن ان لدى معلومات كاملة وصادقة عن النظام 
بعد معلومات كامة عن خطوات و نظام الشركة نحاول لحل مشكتهم 
	Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا زرت مدينة نيودلهى وهناك كثيرا احسن مكان لزيارة كما كتب منار و جامعة مسجد و لال قلعة 
انا زرت كل مكان و وجدت كل مكان افضل 
هناك كثيرامن الاجنى يزورون فى كل مكان و لقيت كثيرامن الاجنبى و شفت كثيرامن مكان فى دلهى. 

فى دلهى شوارع اكبر و و اسع جدا 
و هناك يزور مائة الاف كل يوم من غير هذه المدينة 
و لكن انا شفت كثيرا من الازدهام عبر الشوارع 
و لكن بعض المكان فى دلهى جميلة جدا حسب الزيارة 
و هناك مشهورة جدا فى الطعم نهارى فى الصباح 
دلهى مشهورة بسب عاصمة الهند 
فى دلهى ايضا مطار الدولة و انا سافرت كثيرة مرة عبر الدهلى 
هذافضل مدينة فى الهندو نحن نزور كل مكان حبة بحبة