Subject: RE: Refund for order 6634329310
From: Ali Waqar <[email-masked]>
To: Malik Ismail <[email-masked]>, Suvadeep Saha <[email-masked]>, Ben Prasad <[email-masked]>, Ali Mkhaimer <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manoj Parambath <[email-masked]>, Nisar Syed <[email-masked]>, Tilak Dhimal <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 25 Sep 2019 08:16:38 +0000

Dear Malik,

We are not able to locate the shipment.

Thx..

Regards,

 ALI WAQAR
Operation supervisor
Aramex International - Riyadh office
Office no. 9200 27447

From: Malik Ismail <[email-masked]>
Sent: Tuesday, September 24, 2019 2:19 PM
To: Ali Waqar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ben Prasad <[email-masked]>; Ali Mkhaimer <[email-masked]>; Ksaconloc Returns <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Rawan Barghouth <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manoj Parambath <[email-masked]>; Nisar Syed <[email-masked]>; Tilak Dhimal <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: RE: Refund for order 6634329310
Importance: High

Hi Ali,

AWB 45024420324 (Invalid)

Please check and revert ASAP.

Customer name : Randa Alhosawi
Contact No. 0568630899
City : Jeddah

Kind Regards,
Malik Ismail
[email-masked]<mailto:[email-masked]>
M : +971 50 89 678 15
From: Ali Waqar [mailto:[email-masked]]
Sent: Saturday, August 17, 2019 1:38 PM
To: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ben Prasad <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manoj Parambath <[email-masked]<mailto:[email-masked]>>; Nisar Syed <[email-masked]<mailto:[email-masked]>>; Tilak Dhimal <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for order 6634329310

External email sender, please take precaution.
Dears,

Kindly advise me AWB.

Thx..

Regards,

 ALI WAQAR
Operation supervisor
Aramex International - Riyadh office
Office no. 9200 27447

From: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 17, 2019 12:32 PM
To: Ben Prasad <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Ali Waqar <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manoj Parambath <[email-masked]<mailto:[email-masked]>>; Nisar Syed <[email-masked]<mailto:[email-masked]>>; Tilak Dhimal <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for order 6634329310

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear Ali Mkhaimer,

Still conloc haven’t received any items pertaining to subjected order. Provide proof of reverse pick up from customer.

Dear Ali Waqar,

As per customer Aramex picked this order but still not received at conloc. Pls update the status on priority.

Thanks & Regards,
Suvadeep Saha
Ecom-OPS
Mobile: +966 540227971
EXT - 4641

From: Ben Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 17, 2019 8:32 AM
To: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manoj Parambath <[email-masked]<mailto:[email-masked]>>; Nisar Syed <[email-masked]<mailto:[email-masked]>>; Tilak Dhimal <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for order 6634329310

Dear Suvadeep

Kindly look into the subject .

Thanks and Regards
Ben Prasad Bhusal
Shoemart Riyadh Warehouse
Email: [email-masked]<mailto:[email-masked]>  Ext No: 4206
Suley Exit-18  Saudi Arabia
<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=02%7C01%7CAliW%40aramex.com%7Ca6c15b5aba2449fc637b08d740e0f79a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637049207277076928&sdata=biSn6auM3FEEr0LvsWqB6A10uc8JIXujKtsgvzWi6Bo%3D&reserved=0>

From: Ali Mkhaimer [mailto:[email-masked]]
Sent: Thursday, August 15, 2019 8:13 PM
To: Ben Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund for order 6634329310

External email sender, please take precaution.
Dear Ben,

The customer confirmed he returned the item with Aramex and Aramex confirmed the order was returned to the warehouse but the warehouse cant the order.

Please approve the manual refund for the order with the amount of 304 SAR to the customer MasterCard.

PFA for the warehouse confirmation.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7CAliW%40aramex.com%7Ca6c15b5aba2449fc637b08d740e0f79a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637049207277076928&sdata=aBtO3hXQ6qRM399AodUL2jig9jRyTYeHvSrbwgRIpNc%3D&reserved=0>
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