Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Sep 2019 06:42:48 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi,</div>
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<div dir="auto">I have received the refund with thanks. Hope to make more deals in future.</div>
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<div dir="auto">Regards </div>
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<div dir="auto">Sadeq</div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 25/09/2019 9:10 am (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#116864] - Returns </div>
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<div dir="ltr" style="margin:0in 0in 0.0001pt"><span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Hi
 Sadeq</span></div>
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<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">We apologize for the inconvenience caused.</span></div>
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<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">The refund amount of BHD 3.9 for order ID 7649119058</span><span dir="ltr" style="color:rgb(51,51,51)"><font><span dir="ltr" style="font-size:11px">,</span></font><font><span dir="ltr" style="font-size:10.5pt"> has
 been processed from our side to your card.</span></font></span> </div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.</span></div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Once again, sincere apologies and thank you for your patience.</span></div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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<blockquote class="freshdesk_quote">On Mon, 23 Sep at 3:02 PM <span class="separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Sadeq Buhmaid,</div>
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<div dir="ltr">We are contacting you regarding your refund for order number 7649119058.</div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">We’re really sorry if we’ve taken longer than usual to get back to you.</span></div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Our team is working on your issue, and will get back to you as soon as possible.</span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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<blockquote class="freshdesk_quote">On Mon, 26 Aug at 2:14 PM <span class="separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div>Hi Sadeq Buhmaid,<br>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">We’re really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Our team is working on your issue, and will get back to you as soon as possible.</span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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<blockquote class="freshdesk_quote">On Sun, 11 Aug at 2:00 PM <span class="separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Sadeq Buhmaid,<br>
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​Thank you for contacting us.</div>
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<div dir="ltr">We truly sorry for the inconvenience. As you are informing us that you have already cancelled the order from you end. We have already forwarded this concern to our relevant department to investigate the concern. Once we get the update from our
 relevant team we will contact you.</div>
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<div dir="ltr">Again, please accept my apology for this inconvenience</div>
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<div dir="ltr">I thank you for your understanding and cooperation.<br>
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Your friends.</div>
<div dir="ltr">The Support Team.</div>
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<blockquote class="freshdesk_quote">On Fri, 9 Aug at 10:16 AM <span class="separator">
, Sadeq Buhmaid &lt;[email-masked]&gt; wrote:
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/116864