Subject: Urgent - Major pricing issue orders must be cancelled
From: Mohammad Shababe Quamar <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Seeta Seeta <[email-masked]>, Abdullah <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 24 Sep 2019 12:22:12 +0000

Hi Team,

We had a major pricing issue on the site in KSA last night. Items were uploaded at zero retail and 223 orders for 3500 units were placed. All these orders must be canceled. Might be customer will contact us, regarding cancellation of orders, so please explained the pricing mistake, if the customer will not agree to understand the current situation, then we can compensate the customers with a 25AED voucher for the error.

Please find the attached canceled order details.

Thanks & Regards,

Shababe Quamar

T: +97145174278
M: +971554433491
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