Subject: Re: [#156874] - Delivery
From: Mustehsan Siddiqui <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Tue, 24 Sep 2019 08:45:59 +0000

Hi @Urvika Chaudhary<mailto:[email-masked]>/@Seeta Seeta<mailto:[email-masked]>,

There’s a lot of escalations from Fauzan which is not sent to correct team/person as per the escalation matrix. Can you guys check this on priority & coach the agent?

Regards,
Mustehsan

From: Sachin Maheshwari <[email-masked]>
Date: Tuesday, September 24, 2019 at 12:43 PM
To: Centrepoint <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: [#156874] - Delivery

@Escalations Dxbteam<mailto:[email-masked]>,

Please clarify,
Is it a missing item issue or delay in refund.

In both the cases, we should have updates / follow up from respective DC team.

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Centrepoint <[email-masked]>
Sent: Monday, September 23, 2019 11:50 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#156874] - Delivery

External email sender, please take precaution.
ticket #156874<https://landmarkgroupservice.freshdesk.com/a/tickets/156874>

Hi Team,

With reference to order ID: 6442386512
​
Customer ordered 3 items under this order, and warehouse send the order under on consignment but customer received only two items and paid full amount of the order.
one item not delivered (161083955 - - Juniors Enzo Baby Stroller). (SAR213.00) .We can see that on hybris the stats is delivered.
and we conformed with aramex , they return the the item under AWB 44964686093 due to no response from customer.
Kindly advice us should we do the refund.
​
Regards,
Fauzan

156874:1125156
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