Subject: RE: Non-Returnable item for Order ID 9754524659
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 24 Sep 2019 05:18:01 +0000

This is noted Sachin.

@Seeta - please reply to the customer

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari
Sent: Monday, September 23, 2019 8:13 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Non-Returnable item for Order ID 9754524659

Hi Jessie,

I have reviewed the content once again & not able to see any point which describe it as pull up pants.

We are ok to accept the packed pcs as a return (arrange via courier team), however not be taking back the open packate.

Regards
Sachin
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 23, 2019 1:31 PM
To: Sachin Maheshwari
Cc: Seeta Seeta; Escalations Dxbteam
Subject: Non-Returnable item for Order ID 9754524659

Hi Sachin,

The customer is under the impression that this item https://www.centrepointstores.com/ae/en/Baby-&-Moms/Diapering/Diapers/Disposable/BABYSHOP-Bambi-Diaper-Pants-Giant-Pack---46-Piece/p/161412662 are pull up pants based on the product name and image, however, she was surprised to know that she contents are just regular diapers.

The customer wants to return this item, however, these are non-returnable and she has opened 1 package. When she opened the pack, that's when she knew that these are just regular diapers and not pull up pants as what she has expected.

Please advise if we can take all items back to process the refund.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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