Subject: Re: [#164303] - Shorts missing
From: Urvika Chaudhary <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 23 Sep 2019 02:47:00 -0700 (MST)

Hi Jessie, 

Thank you for raising this. 

This has been clearly disseminated to the team. Will ensure that they follow this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "Mustehsan Siddiqui" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]> 
Sent: Monday, September 23, 2019 2:43:21 PM 
Subject: RE: [#164303] - Shorts missing 

Hi Guys, 

Let me know if there is any doubt. 

We can quickly get on a call to clarify any doubts you have related to this process. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Mustehsan Siddiqui 
Sent: Monday, September 23, 2019 12:55 PM 
To: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: FW: [#164303] - Shorts missing 

Hi Both, 

In case of missing items escalations we already have an approval to get the refund processed for the items value of less than AED/SAR 100. Why the agents are then following up on these escalations? 

In scenarios where in Hybris, if consignment shows all items are shipped then no need to escalate it to the warehouse. The agents have to inform the customer that as per our shipping details we have shipped everything, in case the customer still persists items are missing CS agents should get these refunded based on customer remarks. 

We have already shared the update with all of guys. What is the confusion then or challenges? 

Regards, 

Mustehsan 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: Max < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, September 23, 2019 at 12:46 PM 
To: Max Ecom < [ mailto:[email-masked] | [email-masked] ] >, Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >, Binu George < [ mailto:[email-masked] | [email-masked] ] >, Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#164303] - Shorts missing 

External email sender, please take precaution. 

ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/164303 | #164303 ] 

Hi Team, 

Problem Statement – Missing Item 
Order ID – 9755576773 
Item ID – 
161703134 - - Plain Polo T-shirt with Short Sleeves and Zipper (AED17.50) 

161615772 - - Printed Polo T-shirt with Short Sleeves (AED39.00) 
Assistance Required – the two items are missing. 
Kindly check on this and update us ASAP. 

Regards, 
Fauzan 

On Sat, 21 Sep at 3:06 PM , Max < [ mailto:[email-masked] | [email-masked] ] > wrote: 

ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/164303 | #164303 ] 

Hi Team, 

Problem Statement – Missing Item 
Order ID – 9755576773 
Item ID – 
161703134 - - Plain Polo T-shirt with Short Sleeves and Zipper (AED17.50) 

161615772 - - Printed Polo T-shirt with Short Sleeves (AED39.00) 
Assistance Required – the two items are missing. 
Kindly check on this and update us ASAP. 

Regards, 
Fauzan 

164303:1125156 
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