Subject: New Reply Received - Article Feedback - When will I receive my order?
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 23 Sep 2019 04:37:01 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Article Feedback - When will I receive my order?  Ticket comment <div><b><font>Please update regarding my order</font></b></div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div id="composer_signature">
<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>-------- Original message --------</div>
<div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: khwaja salman &lt;[email-masked]&gt; 
</div>
<div>Date: 21/09/2019 8:25 am (GMT+04:00) </div>
<div>To: Splash &lt;[email-masked]&gt; </div>
<div>Subject: Re: [#155834] - Article Feedback - When will I receive my order? </div>
<div>
<br>
</div>
<div>
<div>My contact number is 0522488729</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div id="composer_signature">
<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>-------- Original message --------</div>
<div>From: Splash &lt;[email-masked]&gt; </div>
<div>Date: 20/09/2019 6:07 pm (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#155834] - Article Feedback - When will I receive my order? </div>
<div>
<br>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi khwaja salman,<br style="box-sizing:border-box">
</div>
<div>
<br>
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
We apologise for the late response.</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
​<br>
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
We would like to inform you that as per the courier partner they have attempted to contact you several time but you were not available.</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br>
</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
So kindly provide us your correct contact details so we can arrange the re-delivery for you.</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box">
Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br style="box-sizing:border-box">
<br style="box-sizing:border-box">
Your friends,</div>
<div dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
The Support Team.</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 15 Sep at 9:30 AM <span class="separator">
, Shipa Delivery Support &lt;[email-masked]&gt; wrote:
<div>Dear Team,<br>
<br>
Kindly note that we have attempted the delivery yesterday and the customer did not answer,however, we will arrange another delivery attempt today.<br>
<br>
Best Regards  </div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Nariman Abu Sharkh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" rel="noreferrer" style="text-decoration:none; color:#f26641">www.shipa.com</a>
</span>
</div>
 
<hr>
<strong></strong>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>15/9/2019 8:17 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#155834] - Article Feedback - When will I receive my order?<br>
<br>
<br>
  </div>
<div style="font-family:'-apple-system' ,'blinkmacsystemfont' ,'segoe ui' ,'roboto' ,'helvetica neue' ,'arial' ,sans-serif; font-size:14px">
<div style="font-family:'-apple-system' ,'blinkmacsystemfont' ,'segoe ui' ,'roboto' ,'helvetica neue' ,'arial' ,sans-serif; font-size:14px">
<div dir="ltr">
<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155834" rel="noreferrer">
#155834</a> raised by khwaja salman ([email-masked]).</div>
</div>
<div dir="ltr">
<div> </div>
<div dir="ltr">Hi Team,</div>
<div dir="ltr"> </div>
<div dir="ltr">On 12 Sept we received the email that the order is out for delivery but till now its not deliver so kindly arrange the delivery.</div>
<div dir="ltr"> </div>
<div dir="ltr">AWB No- SOR002525163</div>
<div dir="ltr"> </div>
<div dir="ltr">​</div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Seeta Kunwar</div>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 12 Sep at 3:36 PM <span class="separator">
, Shipa Delivery Support &lt;[email-masked]&gt; wrote:
</span>
<div>Dear Seeta, <br>
<br>
<br>
<br>
<br>
Kindly note that the order was attempted 2 times but the customer didn't respond, however, the order is out for delivery today. <br>
<br>
<br>
<br>
<br>
Best Regards, </div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" rel="noreferrer" style="text-decoration:none; color:#f26641">www.shipa.com</a>
</span>
</div>
 
<hr>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer<br>
<strong>Sent: </strong>12/9/2019 1:42 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#155834] - Article Feedback - When will I receive my order?<br>
<br>
<br>
 </div>
<div style="">
<div style="">
<div dir="ltr">
<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155834" rel="noreferrer">
#155834</a> raised by khwaja salman ([email-masked]).</div>
</div>
<div dir="ltr">
<div> </div>
<div> </div>
<div dir="ltr">Hi Team,</div>
<div dir="ltr"> </div>
<div dir="ltr">The order was placed on 3 Sept but till now its not delivered. </div>
<div dir="ltr"> </div>
<div dir="ltr">Kindly arrange the delivery ASAP.</div>
<div dir="ltr"> </div>
<div dir="ltr">AWB No- SOR002525163</div>
<div dir="ltr"> </div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Seeta Kunwar</div>
</div>
<div class="freshdesk_quote"></div>
</div>
</div>
<div> </div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<br>
</div>
<div></div>
</blockquote>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155834