Subject: RE: Store complaint - Urgent
From: Mohammad Shababe Quamar <[email-masked]>
To: Vijay Joshi <[email-masked]>, Praveen Jawadi <[email-masked]>, Escalations Dxbteam <[email-masked]>, DoloresCordova <[email-masked]>, Seeta Seeta <[email-masked]>, Shoemart <[email-masked]>
Date: Sun, 22 Sep 2019 06:25:21 +0000

Looping in @Seeta Seeta<mailto:[email-masked]> @Shoemart<mailto:[email-masked]> FYI

Thanks & Regards,

Shababe Quamar

T: +97145174278
M: +971554433491

From: Vijay Joshi
Sent: Sunday, September 22, 2019 2:16 AM
To: Praveen Jawadi <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; DoloresCordova <[email-masked]>
Subject: Re: Store complaint - Urgent

Hi Praveen

I have checked the CCTV and found that the staff was completely at fault.
It is an unacceptable behavior and as such I am recommending for Termination of employee.
We have a zero tolerance policy on this.

@ Apoorv/ Seeta - can i have the contact details of customer so I can personally call the customer and apologize.
Will also update him on the action we are taking.

Regards,

Vijay Joshi
Area Manager
SHOEMART

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Mobile: +971 56 676 1485

Shop online at: www.shoemartstores.com<http://www.shoemartstores.com>
________________________________
From: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 21, 2019 7:17 PM
To: Mohammad Shababe Quamar; Escalations Dxbteam; DoloresCordova; Vijay Joshi
Subject: RE: Store complaint - Urgent

Hi Vijay

Please refer the below trail mail -  Customer concern over the experience she had it in Marina & Wtc stores,  we need to reach out to her and close the issue at the earliest.

Regards
Praveen Javvadi

From: Mohammad Shababe Quamar
Sent: Saturday, September 21, 2019 11:46 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; DoloresCordova <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store complaint - Urgent

Looping in @DoloresCordova<mailto:[email-masked]> @Praveen Jawadi<mailto:[email-masked]> Please have a look into it.

Thanks & Regards,

Shababe Quamar

T: +97145174278
M: +971554433491

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 19, 2019 4:23 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Store complaint - Urgent

External email sender, please take precaution.
Hi Team,

In this case customer complaining about the staff behaviour.

Customer constantly asking what action we are taking about his complain.

Kindly assist on this case.

Regards,
Seeta Kunwar

________________________________
From:"Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 September, 2019 14:27:48
Subject: Store complaint - Urgent

Hi Seeta,

With reference to the ticket ID: 157941

Customer wants to know what action are we taking against the staff who insulted her in front of others. If we don't tell her, this will affect credibility of our stores as per what she is saying. Seems like a threat to me.  We have already forwarded this to Store related inquiries team - no reply so far. Below is the complaint:

"yesterday i first searched with MARINA MALL,Centre Point SHOE MART outlet and i cant find the one which i needed in White.Then today (between 9.20 pm and 10.00 pm )i went Wtc SHOE MART outlet and there i find 3 of the white shoes that i am looking for.Unfortunately there was a sales executive named BIRENDRA from NEPAL and i asked him "Please give me pairs of these 3 shoes,then i can check now with in front of mirror",He replied me giving 3 shoes pairs is not possible,which one you like select that,,"Then i said "Okay if your outlet rules is like that then give me one by one pairs that i can check the best",Then he said "If you want select it and wear one forget about the other and stand in front of mirror".
Then i said "I am a customer ,how can you behave me like that, you are  sales executive and you have to treat customers well and help them finding best", then he Turn against me and showed me to shut up gusture ,and he asked me what would you do now,you like to take photo of me take now...,Then i started to take his printed name in shirt, then he hided the name card in the shirt and showed the gusture to get out."

Regards,
Apoorv

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