Subject: RE: Consumer law threat// 145300
From: Jessie Caparas <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 22 Sep 2019 05:52:32 +0000

Hi Urvika,

Do you have the JIRA ticket for this issue?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Friday, September 20, 2019 1:16 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Subject: Consumer law threat// 145300

External email sender, please take precaution.
Hi Jessie,

With reference to the ticket number 145300

The customer complained that his 2 gift cards worth AED 100 each is not getting activated. The agent informed the customer to speak to the concept call center. The customer was unhappy with the resolution as he had already contacted the helpline and had not received any solution. The agent further raised the query to JIRA and since the case was reassigned to Apoorv, he has re escalated to JIRA asking them for a resolution. We are awaiting a revert from the JIRA team.

Please note the customer is threatening to go to consumer law. Kindly advise the next course of action.

Urvika Chaudhary
Training Manager
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

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