Subject: Consumer law threat// 145300
From: Urvika Chaudhary <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 20 Sep 2019 02:15:59 -0700 (MST)

Hi Jessie, 

With reference to the ticket number 145300 

The customer complained that his 2 gift cards worth AED 100 each is not getting activated. The agent informed the customer to speak to the concept call center. The customer was unhappy with the resolution as he had already contacted the helpline and had not received any solution. The agent further raised the query to JIRA and since the case was reassigned to Apoorv, he has re escalated to JIRA asking them for a resolution. We are awaiting a revert from the JIRA team. 

Please note the customer is threatening to go to consumer law. Kindly advise the next course of action. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]