Subject: New Reply Received - Order number 6443712047
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Sep 2019 15:49:34 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Order number 6443712047  Ticket comment <div>No need to return very hassle in my part<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Thursday, September 19, 2019, 9:05 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">Hi Ethel,<br><br>
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<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Thank you for getting in touch with us.</div>
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<br style="font-weight:inherit;">We apologise for the delay, However our courier partner tried reaching you but could not establish any contact.</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Could you please confirm if you still wish you return the item.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Awaiting for your response.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Your friends,</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">The Support Team</div>
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              On
              Tue, 17 Sep at 12:10 PM
              <span class="yiv1912534923separator">,  ethel lintag &lt;[email-masked]&gt;  wrote:
              </span><div>No need i’m tired already to pack and send to you.<br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Tuesday, September 17, 2019, 2:30 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">Hi Ethel,<br><br>We are contacting you regarding your return.<br><br>As per the courier partner records they have attempted to call you several times but you were not available.<br><br>So we request you to provide us your correct contact details so we can forward it to our courier team.<br><br>Please not: This ticket will automatically close if we didn't get any response from your side with 24 hours.<br><br>Your friends,<br>The Support Team<br>
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              On
              Sun, 15 Sep at  8:39 AM
              <span class="yiv1912534923separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">​Hi Ethel,<br><br>We ​are contacting you regarding your return.</div>
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<br>As per the courier partner records they have attempted to call you several times but you were not available.</div>
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<div dir="ltr">So we request you to provide us your correct contact details so we can forward it to our courier team.</div>
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<div dir="ltr">Please not: This ticket will automatically close if we didn't get any response from your side with 24 hours.</div>
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<br>Your friends,<br>The Support Team<br><br>
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              On
              Tue, 10 Sep at  8:59 AM
              <span class="yiv1912534923separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Ethel,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologise for the inconvenience caused and for the late response.</div>
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<br>We can see that you have received a completely different item than the one you originally ordered. Please accept our sincere apologies for this.<br><br>We take matters like these very seriously. Please be assured as we have now forwarded this case to the concerned team and they are going to make sure that this doesn't happens with you ever again on your future purchases.<br><br><strong dir="ltr">As we can see you have already created the return request for the Plain T-shirt with Round Neck and Long Sleeves</strong>. A courier agent will come at your address to pickup the wrong item. Once that is done, we will issue you a refund for this item.<br><br>We thank you for your understanding and cooperation.Feel free to get in touch with us for further assistance<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/143214