Subject: RE: Store complaint - Urgent
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 19 Sep 2019 12:38:40 +0000

Escalated.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, September 19, 2019 4:23 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Subject: Store complaint - Urgent

External email sender, please take precaution.
Hi Team,

In this case customer complaining about the staff behaviour.

Customer constantly asking what action we are taking about his complain.

Kindly assist on this case.

Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 September, 2019 14:27:48
Subject: Store complaint - Urgent

Hi Seeta,

With reference to the ticket ID: 157941

Customer wants to know what action are we taking against the staff who insulted her in front of others. If we don't tell her, this will affect credibility of our stores as per what she is saying. Seems like a threat to me.  We have already forwarded this to Store related inquiries team - no reply so far. Below is the complaint:

"yesterday i first searched with MARINA MALL,Centre Point SHOE MART outlet and i cant find the one which i needed in White.Then today (between 9.20 pm and 10.00 pm )i went Wtc SHOE MART outlet and there i find 3 of the white shoes that i am looking for.Unfortunately there was a sales executive named BIRENDRA from NEPAL and i asked him "Please give me pairs of these 3 shoes,then i can check now with in front of mirror",He replied me giving 3 shoes pairs is not possible,which one you like select that,,"Then i said "Okay if your outlet rules is like that then give me one by one pairs that i can check the best",Then he said "If you want select it and wear one forget about the other and stand in front of mirror".
Then i said "I am a customer ,how can you behave me like that, you are  sales executive and you have to treat customers well and help them finding best", then he Turn against me and showed me to shut up gusture ,and he asked me what would you do now,you like to take photo of me take now...,Then i started to take his printed name in shirt, then he hided the name card in the shirt and showed the gusture to get out."

Regards,
Apoorv

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