Subject: Re: Open Tickets
From: Seeta Seeta <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 19 Sep 2019 00:37:40 -0700 (MST)

Hi Ashish, 

Thank you for sharing the sheet of open tickets. Please note all these tickets were assigned to agents after their shifts so they can work in the morning. 

Agents are already working on these tickets. 

Regards, 
Seeta 

From: "Ashish Dabral" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, 19 September, 2019 12:58:53 
Subject: Open Tickets 

Hi All, 

These are open ticket which were assigned to agents yesterday, and agent did not send Initial reply to customer yet. 

Regards, 
Ashish Dabral