Subject: QA Audits
From: Jessie Caparas <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Abdullah <[email-masked]>
Cc: saurabh <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 18 Sep 2019 07:24:03 +0000

Hi Seeta/Urvika,

As discussed, we will start with the audits from Sunday (September 22).

Please do brief Abdulla once he is back on Friday. He will be responsible for auditing Arabic emails and chats later on. Seeta will be responsible in auditing English chats and emails as well.

As agreed, we only need 2 audits per day for each agent. The data should be sent to us by the end of the week for us to do our weekly calibration every Monday (12pm Dubai time).

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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