Subject: New Reply Received - Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Sep 2019 17:00:13 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Dear Team,<br>
<br>
A proof of delivery will be shared as soon as possible, the charges were 204.4 AED.
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<span class="labelnormal"><span class="labelname_sf">Ali Hammad</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641;" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>17/9/2019 11:50 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#137650] - Feedback or suggestions<br>
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<div dir="ltr">Hi Team,</div>

<div> </div>

<div dir="ltr">With reference to the tracking number: SOR002467504</div>

<div dir="ltr"> </div>

<div dir="ltr">Could you please provide with the proof of delivery for this order? Also, a proof of charges/amount that were collected from the customer at the time of delivering the order.</div>

<div dir="ltr"> </div>

<div dir="ltr">Thank you for your help!</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Max Support Team</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 29 Aug at 10:16 AM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Hi Karin,</div>

<div dir="ltr">​</div>

<div dir="ltr">Please do not worry, we will get this investigate at the earliest.<br>
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<div dir="ltr">
<div dir="ltr">Feel free to contact us, in case if you have any issues,we would be more than happy to help you.</div>

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<div><span dir="ltr"><strong>Your Friends,</strong></span></div>

<div><span dir="ltr"><strong>The Support Team </strong></span></div>
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<blockquote class="freshdesk_quote">On Thu, 29 Aug at 10:12 AM <span class="separator">, Karin Jirusova &lt;[email-masked]&gt; wrote: </span>

<div dir="ltr">Ok, thank you. I would give a reciept but the courier said there's no reciept for that but I have to pay that.</div>

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<div class="gmail_attr" dir="ltr">čt 29. 8. 2019 v 9:17 odesílatel Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; napsal:</div>

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<div>Hi Karin Jirusova,</div>

<div>​</div>

<div dir="ltr">Thanks for the update.</div>

<div dir="ltr">​</div>

<div dir="ltr">We see that your total order was for <strong dir="ltr">AED 204, </strong>however since you informed that you have been charged <strong dir="ltr">224 AED,</strong> we would need to get this investigated from our courier team.</div>

<div dir="ltr">​</div>

<div dir="ltr">Please allow us sometime while we get this checked at our end.<br>
 </div>

<div dir="ltr">
<div dir="ltr">Feel free to contact us, in case if you have any issues,we would be more than happy to help you.</div>

<div> </div>

<div><span dir="ltr"><strong>Your Friends,</strong></span></div>

<div><span dir="ltr"><strong>The Support Team </strong></span></div>
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<div class="gmail-m_-1996089421041150411freshdesk_quote">
<blockquote class="gmail-m_-1996089421041150411freshdesk_quote">On Wed, 28 Aug at 4:03 PM <span class="gmail-m_-1996089421041150411separator">, Karin Jirusova &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote: </span>

<div dir="ltr">Order ID  <span style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">9753598239</span>
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<div class="gmail_attr" dir="ltr">st 28. 8. 2019 v 15:42 odesílatel Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; napsal:</div>

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<div dir="ltr">Hi Karin,</div>

<div> </div>

<div>Thank you for getting in touch with us.</div>

<div> </div>

<div>Please provide us with more details about your inquiry like order id so we can further assist you.</div>

<div> </div>

<div>We look forward to hearing from you.</div>

<div dir="ltr">
<div> </div>

<div> </div>

<div><span dir="ltr"><strong>Your Friends,</strong></span></div>

<div><span dir="ltr"><strong>The Support Team </strong></span></div>
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<div class="gmail-m_-1996089421041150411gmail-m_3982415194806871476freshdesk_quote">
<blockquote class="gmail-m_-1996089421041150411gmail-m_3982415194806871476freshdesk_quote">On Tue, 27 Aug at 12:32 PM <span class="gmail-m_-1996089421041150411gmail-m_3982415194806871476separator">, Karin Jirusova &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote: </span>

<div>Good afternoon, yesterday I recieved my delivery. I recieved different shirt than I ordered. Its could be okay but, you write that orders above 100dhs have free delivery I supposed to pay only 10dhs extra for COD so as on the bill should be 204dhs yet the driver ask for 224dhs as for delivery charge but he said for that is not reciept. Could you explain to me please?</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/137650