Subject: New Reply Received - Landmark Group
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 Sep 2019 18:55:23 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Landmark Group  Ticket comment <div style="font-family:Segoe UI;font-size:19px;color:#000072;"><div style="font-family:Segoe UI;font-size:19px;color:#000072;">
<div style="margin:0px 0px 0px 0px;font-family:calibri;font-size:15px;"><span style="font-weight:bold;font-size:19px;color:#00006A;">Dear customer:-</span></div>
<div style="margin:0px 0px 13px 0px;font-family:calibri;font-size:15px;"><span style="font-weight:bold;font-size:19px;color:#00006A;">Thank you for contacting AlRajhi Bank, regarding your concern, </span></div>
<div style="margin:0px 0px 0px 0px;font-family:calibri;font-size:15px;background-color:#FFFFFF;"><span style="font-weight:bold;font-size:19px;color:#00006A;">Your account in SADAD is active, please try again later, if you still have the same issue please contact the customer services for more details no.920003344. </span></div>
<div style="margin:0px 0px 0px 0px;font-family:calibri;font-size:15px;background-color:#FFFFFF;"> </div>
<div style="margin:0px 0px 0px 0px;font-family:calibri;font-size:15px;background-color:#FFFFFF;"><span style="font-weight:bold;font-size:19px;color:#00006A;">Please do not hesitate to contact us for assistance</span></div>
<div style="margin:0px 0px 13px 0px;font-family:calibri;font-size:15px;"><span style="font-weight:bold;font-size:19px;color:#00006A;">Customer Care Agent : Yousef Nafea</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9/8/2019 11:33 AM, Max wrote:</div>
<div style="margin:16px 0px 16px 16px;font-family:Segoe UI;font-size:12px;"><div style="font-family:-apple-system;font-size:14px;">
<div style="margin:0px 0px 0px 0px;">​Hi Dawood,<br><br>Thank you for contacting us.<br>​<br>We apologise for the late response.<br><br>In order to investigate this concern we request you to provide us your transaction ID from Sadad. So we can forward it to our relevant team.<br><br>​Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team<br><br>
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<div>On Thu, 5 Sep at 1:56 PM <span>, Max &lt;[email-masked]&gt; wrote: </span>
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<div style="margin:0px 0px 0px 0px;"><span>Hi Dawood,<br><br>Thank you for contacting us.</span></div>
<div style="margin:0px 0px 0px 0px;"><span>​<br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>We apologise for the late response.<br><br>In order to investigate this concern we request you to provide us your transaction ID from Sadad. So we can forward it to our relevant team.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br>​Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team<br><br></span></div>
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<div><span>On Mon, 2 Sep at 2:32 PM , [email-masked] &lt;[email-masked]&gt; wrote: </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Hi There,</span></div>
<div style="margin:0px 0px 0px 0px;"><span>I have contacted the Bank and they told me that the amount was paid successfully to Landmark group.</span></div>
<div style="margin:0px 0px 0px 0px;"><span>I have taken out statement of my sadad account and money has never been returned to my account after payment.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>I am stuck between bank and retailer .</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Please resolve this .</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Customer care of Bank and Max has been kept in this email to resolve this issue.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Please see attached reference Docs.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Thanks</span></div>
<div style="margin:0px 0px 0px 0px;"><span>Dawoood</span></div>
<div style="margin:0px 0px 0px 0px;"><span>0536858988</span></div>
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<div style="margin:0px 0px 0px 0px;font-size:10px;color:#575757;"><span>Sent from my Samsung Galaxy smartphone.</span></div>
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<div style="margin:0px 0px 0px 0px;"><span>-------- Original message --------</span></div>
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<div style="margin:16px 0px 16px 16px;">
<div style="margin:0px 0px 0px 0px;"><span>From: Max &lt;[email-masked]&gt; </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Date: 02/09/2019 09:15 (GMT+03:00) </span></div>
<div style="margin:0px 0px 0px 0px;"><span>To: [email-masked] </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Subject: Re: [#131577] - Landmark Group </span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="font-family:-apple-system;font-size:14px;">
<div style="margin:0px 0px 0px 0px;"><span>Hi Dawood,<br><br>Thank you for contacting us.<br><br>As we informed you earlier your order 6440914417 has not been placed successfully as the payment from your payment was unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</span></div>
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<div><span>On Wed, 28 Aug at 5:07 PM , [email-masked] &lt;[email-masked]&gt; wrote: </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Dear,</span></div>
<div style="margin:0px 0px 0px 0px;"><span>Please check the attachements.you have checked wrong Order number mentioned in trailing Email.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Order was unsuccessful and payment was made to landmark group from my sadad account.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Please refund my money.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Thanks</span></div>
<div style="margin:0px 0px 0px 0px;"><span>0536858988</span></div>
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<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;font-size:10px;color:#575757;"><span>Sent from my Samsung Galaxy smartphone.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="font-size:12px;color:#000000;">
<div style="margin:0px 0px 0px 0px;"><span>-------- Original message --------</span></div>
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<div><span style="font-family:fdtktid;color:#FFFFFF;">131577:1125156</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:EN-US;
mso-bidi-language:AR-SA'><strong>This Email and any files transmitted may contain
confidential and/or privileged information and is intended solely for the
addressee(s) named. If you have received this information in error, or are
being posted by accident, please notify the sender by return Email, do not
redistribute this email message, delete it immediately and keep no copies of
it. All opinions and/or views expressed in this email are solely those of the
author and do not necessarily represent those of Al-Rajhi Bank. Any purchase
order, purchase advice or legal commitment is only valid once backed by the
signed hardcopy by the authorized person from Al-Rajhi Bank. </strong></span>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/131577