Subject: Re: Horrible online shopping experience
From: Mustehsan Siddiqui <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Abdullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Mon, 16 Sep 2019 11:36:33 +0000

Thanks Seeta,

We need to be on our toes for each & every case, else this impacts our customer experience & credibility of the CS team.

Please ensure complete adherence.

Regards,
Mustehsan

From: Seeta Seeta <[email-masked]>
Date: Monday, September 16, 2019 at 3:33 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Abdullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Subject: Horrible online shopping experience

External email sender, please take precaution.
Hi Mustehsan,

Please accept my apology and i have already shared the feedback with agent and he understood his mistake.

I will make sure this will not happen again.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Mustehsan Siddiqui" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Abdullah" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>
Sent: Monday, 16 September, 2019 16:46:58
Subject: FW: [#141450] - Horrible online shopping experience

Guys,

When Sachin has already approved the refund on 1st Sept, then why are we asking again for an approval?

Why the team is not checking the emails properly before replying? Need urgent RCA.

Regards,
Mustehsan

From: Sachin Maheshwari <[email-masked]>
Date: Monday, September 16, 2019 at 2:42 PM
To: Babyshop <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Akmal Hussain <[email-masked]>, Shameer Checku <[email-masked]>, Bsu Wml <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Subject: RE: [#141450] - Horrible online shopping experience

@Escalations Dxbteam<mailto:[email-masked]>,

I have mentioned below to go ahead with refund, then why it has not been done yet.

@Mustehsan Siddiqui<mailto:[email-masked]>

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Babyshop <[email-masked]>
Sent: Monday, September 16, 2019 2:30 PM
To: Sachin Maheshwari <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Akmal Hussain <[email-masked]>; Shameer Checku <[email-masked]>; Bsu Wml <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#141450] - Horrible online shopping experience

External email sender, please take precaution.
Hi Sachin,

Any update as the item has not been delivered and the refund is also pending

Regards
Abhishek
On Sun, 1 Sep at 12:26 PM , Sachin Maheshwari <[email-masked]<mailto:[email-masked]>> wrote:
@Escalations Dxbteam<mailto:[email-masked]>,

We do not have any stock (even in stores) for this item, so won’t be able to fulfil the requirement.

I am ok to issue a refund for complete value of the product (Aed 58/-) & let customer keep the skirt with her.

@Sameer Koothalikutty<mailto:[email-masked]>, we may need to check all such items which comes in sets & have low quantities (ageing stock).

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 1, 2019 12:22 PM
To: Babyshop <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Akmal Hussain <[email-masked]<mailto:[email-masked]>>; Shameer Checku <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#141450] - Horrible online shopping experience

@Shameer Checku<mailto:[email-masked]> @Bsu Wml<mailto:[email-masked]> Need urgent Solution ,

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 01, 2019 12:13 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Akmal Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#141450] - Horrible online shopping experience

External email sender, please take precaution.
Please take a look at ticket #141450<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/141450> raised by Fatema Pereira ([email-masked]<mailto:[email-masked]>).

Hi Team,

Order ID : 9753934608

Item :    161260164 - - Juniors Lace Detail Top with Skirt

As per customer they have not received the items in the order.

Please advice and action

Regards,
Abhishek
On Sat, 31 Aug at 8:00 AM , Fatema Pereira <[email-masked]<mailto:[email-masked]>> wrote:
Hi
It will really great if you could help me with this
I have attached the screen grab of the product and the order number as well .

Thanks
Fatema

On Fri, 30 Aug 2019, 15:10 Babyshop, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Fatema,

Thank you for getting in touch with us.

Its really unfortunate that you have not received the complete item. I truly apologise for the inconvenience this has caused to you.

I would request you to please share the name or the image of the item so that I can get back to you with the solution to the issue.

Feel free to reach out to us if you need any further assistance.

Your friends,
The Support Team

141450:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

141450:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com