Subject: Horrible online shopping experience
From: Seeta Seeta <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Abdullah <[email-masked]>, escalations dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Mon, 16 Sep 2019 04:33:47 -0700 (MST)

Hi Mustehsan, 

Please accept my apology and i have already shared the feedback with agent and he understood his mistake. 

I will make sure this will not happen again. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Abdullah" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Monday, 16 September, 2019 16:46:58 
Subject: FW: [#141450] - Horrible online shopping experience 

Guys, 

When Sachin has already approved the refund on 1 st Sept, then why are we asking again for an approval? 

Why the team is not checking the emails properly before replying? Need urgent RCA. 

Regards, 

Mustehsan 

From: Sachin Maheshwari <[email-masked]> 
Date: Monday, September 16, 2019 at 2:42 PM 
To: Babyshop <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Akmal Hussain <[email-masked]>, Shameer Checku <[email-masked]>, Bsu Wml <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]> 
Subject: RE: [#141450] - Horrible online shopping experience 

[ mailto:[email-masked] | @Escalations Dxbteam ] , 

I have mentioned below to go ahead with refund, then why it has not been done yet. 

[ mailto:[email-masked] | @Mustehsan Siddiqui ] 

Regards 

Sachin 

+971 56 408 0342 

+971 4 517 5412 

From: Babyshop <[email-masked]> 
Sent: Monday, September 16, 2019 2:30 PM 
To: Sachin Maheshwari <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Akmal Hussain <[email-masked]>; Shameer Checku <[email-masked]>; Bsu Wml <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#141450] - Horrible online shopping experience 

External email sender, please take precaution. 

Hi Sachin, 

Any update as the item has not been delivered and the refund is also pending 

Regards 

Abhishek 

On Sun, 1 Sep at 12:26 PM , Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > wrote: 

[ mailto:[email-masked] | @Escalations
 Dxbteam ] , 

We do not have any stock (even in stores) for this item, so won’t be able to fulfil the requirement. 

I am ok to issue a refund for complete value of the product (Aed 58/-) & let customer keep the skirt with her. 

[ mailto:[email-masked] | @Sameer Koothalikutty ] , we may need to check all such items which comes in sets & have low quantities (ageing stock). 

Regards 

Sachin 

+971 56 408 0342 

+971 4 517 5412 

BQ_BEGIN

From: Sameer Koothalikutty < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 1, 2019 12:22 PM 
To: Babyshop < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Akmal Hussain < [ mailto:[email-masked] | [email-masked] ] >; Shameer Checku < [ mailto:[email-masked] | [email-masked] ] >; Bsu Wml < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#141450] - Horrible online shopping experience 

[ mailto:[email-masked] | @Shameer Checku ] [ mailto:[email-masked] | 
@Bsu Wml ] Need urgent Solution , 

From: Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 01, 2019 12:13 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Sameer Koothalikutty < [ mailto:[email-masked] | [email-masked] ] >; Akmal Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#141450] - Horrible online shopping experience 

External email sender, please take precaution. 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/141450 | #141450 ] raised by Fatema Pereira ( [ mailto:[email-masked] | [email-masked] ] ). 

Hi Team, 

Order ID : 9753934608 

Item : 161260164 - - Juniors Lace Detail Top with Skirt 

As per customer they have not received the items in the order. 

Please advice and action 

Regards, 

Abhishek 

BQ_BEGIN

On Sat, 31 Aug at 8:00 AM , Fatema Pereira < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi 

It will really great if you could help me with this 

I have attached the screen grab of the product and the order number as well . 

Thanks 

Fatema 

BQ_BEGIN

On Fri, 30 Aug 2019, 15:10 Babyshop, < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Fatema, 

Thank you for getting in touch with us. 

Its really unfortunate that you have not received the complete item. I truly apologise for the inconvenience this has caused to you. 

I would request you to please share the name or the image of the item so that I can get back to you with the solution to the issue. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 

The Support Team 

BQ_END

BQ_END

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141450:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com