Subject: New Reply Received - Article Feedback - When will I receive my order?
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 15 Sep 2019 05:30:04 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Article Feedback - When will I receive my order?  Ticket comment <div>Dear Team,<br>
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Kindly note that we have attempted the delivery yesterday and the customer did not answer,however, we will arrange another delivery attempt today.<br>
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Best Regards 
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<span class="labelnormal"><span class="labelname_sf">Nariman Abu Sharkh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641;" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>15/9/2019 8:17 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#155834] - Article Feedback - When will I receive my order?<br>
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155834" rel="noreferrer">#155834</a> raised by khwaja salman ([email-masked]).</div>
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<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">On 12 Sept we received the email that the order is out for delivery but till now its not deliver so kindly arrange the delivery.</div>

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<div dir="ltr">AWB No- SOR002525163</div>

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<div dir="ltr">Regards,</div>

<div dir="ltr">Seeta Kunwar</div>
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<blockquote class="freshdesk_quote">On Thu, 12 Sep at 3:36 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

<div>Dear Seeta, <br>
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<br>
<br>
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Kindly note that the order was attempted 2 times but the customer didn't respond, however, the order is out for delivery today. <br>
<br>
<br>
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Best Regards, </div>

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<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer<br>
<strong>Sent: </strong>12/9/2019 1:42 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#155834] - Article Feedback - When will I receive my order?<br>
<br>
<br>
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155834" rel="noreferrer">#155834</a> raised by khwaja salman ([email-masked]).</div>
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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">The order was placed on 3 Sept but till now its not delivered. </div>

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<div dir="ltr">Kindly arrange the delivery ASAP.</div>

<div dir="ltr"> </div>

<div dir="ltr">AWB No- SOR002525163</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Seeta Kunwar</div>
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<blockquote class="freshdesk_quote">On Thu, 12 Sep at 1:40 PM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span>

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<div>Hi khwaja salman,<br>
<br>
Thank you for contacting us.</div>

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<div dir="ltr">We apologise for the late response.</div>

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<div dir="ltr">Your order has already been shipped and on its way.</div>

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<div dir="ltr">We can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon.<br>
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I am now contacting our logistics department to find out what happened, and get your shipment deliver on priority.<br>
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Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br>
<br>
Your friends,</div>

<div dir="ltr">The Support Team.</div>
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<blockquote class="freshdesk_quote">On Tue, 10 Sep at 6:02 AM <span class="separator">, khwaja salman &lt;[email-masked]&gt; wrote: </span>

<div><b>KIND REMINDER!!!!</b></div>

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<div dir="auto" style="font-size:85%;color:#575757">Sent from my Samsung Galaxy smartphone.</div>
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<div>-------- Original message --------</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155834