Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Sep 2019 07:02:15 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto"><div>Asalam alaikum. <div dir="auto">                              Thank u for your response in which u deducted 10SR.for your online service fee.expected from your team.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 10 Sep 2019, 7:39 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Pramod,<br><br>
</div>
<div dir="ltr">
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are contacting you regarding your order 6634252376.</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>As the item were lost In Transit we have initiated the refund from our side.. You’ll receive a refund of SAR 96 to your Debit or Credit Card in 2-15 working days.</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to reach out to us if you need any further assistance.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
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<div class="m_616793654897856646freshdesk_quote">
            <blockquote class="m_616793654897856646freshdesk_quote">
              On
              Wed, 21 Aug at  8:55 AM
              <span class="m_616793654897856646separator">,  Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Hi Pramod,<br><br>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">We truly apologise for the inconvenience caused. </div>
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<div style="margin:0in 0in 0.0001pt" dir="ltr">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">​</span><br>
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<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We’re
really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Our
team is working on your issue, and will get back to you as soon as possible.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt">
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<div>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span>
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<div class="m_616793654897856646freshdesk_quote">
            <blockquote class="m_616793654897856646freshdesk_quote">
              On
              Tue, 20 Aug at 11:38 AM
              <span class="m_616793654897856646separator">,  Pramod sarukte &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="auto"><div>Asalam alaikum brother any update<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="m_616793654897856646freshdesk_quote"><blockquote class="m_616793654897856646freshdesk_quote">
<div>On Sun, 11 Aug 2019, 3:48 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Hi Pramod,<br><br>Greetings for the day!</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">That indeed is really unfortunate that its been quite long that you have raised the concern but there has been no update provided to you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">I can understand you must be really disappointed and annoyed due to the instance. I extremely apologise for all the inconvenience and efforts you have made to follow up for the order. </div>
<div dir="ltr"><br></div>
<div dir="ltr">​I have raised the issue with the concerned team for you. Please allow me 24-48 hours to get any update regarding the issue and get back to you with that.</div>
<div dir="ltr"><br></div>
<div dir="ltr">This is certainly not the type of experience we wish for our customers and assure you that the issue will be resolved at the earliest. </div>
<div dir="ltr"><br></div>
<div dir="ltr">​For any further information, please feel free to write to us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team. </div>
<div dir="ltr"><div><br></div></div>
<div class="m_616793654897856646m_3162495155239133967freshdesk_quote">
            <blockquote class="m_616793654897856646m_3162495155239133967freshdesk_quote">
              On
              Sun, 11 Aug at  1:47 AM
              <span class="m_616793654897856646m_3162495155239133967separator">,  Pramod sarukte &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div>Asalam Alicum brother,
                                                    My wife had ordered online baby carrier on 14 may. Reference order no 6634252376.her name is .misbah md Ali fakih. Her ph no is 565834690. Immediately after 3 days we checked online status it was delivered. 
Then we made compliant online they give us complaint no 547493.
Since then no action has been taken,, no seriousness  to find out .
Always customer care  answer wait INSHALLAH  we will see it.
Please be serious  to know .waiting for your response. 
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