Subject: New Reply Received - Landmark Group
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Sep 2019 12:04:05 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Landmark Group  Ticket comment <div style="font-family:Times New Roman;font-size:19px;color:#000080;"><div style="font-family:Times New Roman;font-size:19px;color:#000080;">
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<div style="margin:0px 0px 0px 0px;"><span style="font-size:15px;"><span style="font-family:Calibri;"><img width="774" height="89" src="cid:part_3552826890747188@ARBANK"></span></span></div>
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<div style="margin:0px 0px 0px 0px;font-family:Arial;font-size:19px;"><span style="font-family:Times New Roman;font-weight:bold;font-size:19px;color:#000080;">Dear Customer </span></div>
<div style="margin:0px 0px 0px 0px;font-family:Arial;font-size:19px;"><span style="font-family:Times New Roman;font-size:19px;color:#000080;">We thank you for contacting Al-Rajhi Bank</span></div>
<div style="margin:0px 0px 0px 0px;font-family:Arial;font-size:19px;"><span style="font-family:Times New Roman;font-size:19px;color:#000080;">please provide us your id and last four digit from your card</span></div>
<div style="margin:0px 0px 0px 0px;font-family:Arial;font-size:19px;"><span style="font-family:Times New Roman;font-size:19px;color:#000080;">Please do not hesitate to contact us for any inquiry , we are pleased and honored to serve you </span></div>
<div style="margin:0px 0px 0px 0px;font-family:Arial;font-size:19px;"> </div>
<div style="margin:0px 0px 0px 0px;font-family:Arial;font-size:19px;"><span style="font-family:Times New Roman;font-weight:bold;font-size:19px;color:#000080;">Customer Care Agent</span></div>
<div style="margin:0px 0px 0px 0px;font-family:Arial;font-size:15px;"><span style="font-family:Times New Roman;font-weight:bold;font-size:19px;color:#000080;">faisal freij </span></div>
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<td colspan="1" width="379" style="padding:0px 0px 0px 0px;text-align:Left;font-family:Times New Roman;font-weight:normal;font-size:16px;color:#000000;border-top:none;border-right:1.0px solid #BFBFBF;border-bottom:none;border-left:1.0px solid #BFBFBF;"><div style="margin:0px 0px 0px 0px;"><span style="font-size:15px;"><span style="font-family:Calibri;"><span style="font-size:11px;"><span style="color:#1F497D;">Name of financial institution: Al Rajhi Banking &amp; Investment Corp.,  Entity type: Bank</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">\ Financial Institution, Saudi Joint Stock Corp. With a Capital of S.R. 25,000,000,000.00  , C.R.</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">NO:</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">1010000096</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">,</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">P O Box: </span></span><span dir="RTL" style="font-size:11px;"><span style="font-family:Times New Roman;"><span style="color:#1F497D;">28  </span></span></span><span style="font-size:11px;"><span style="color:#1F497D;">Riyadh 11411  Kingdom of Saudi Arabia. </span></span> <span style="font-size:11px;"><span style="color:#1F497D;">,   Tel:</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">+966  11  2116000</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">,</span></span>  <span style="font-size:11px;"><span style="color:#1F497D;">National Address:</span></span>  <span style="font-size:11px;"><span style="color:#1F497D;">Al Rajhi Banking &amp; Investment Corp.  8467  King Fahd Road - Al Muruj Dist, Unit No (1) Riyadh 12263 – 2743,</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">Web:</span></span><span dir="RTL" style="font-size:11px;"><span style="font-family:Times New Roman;"><span style="color:#1F497D;"> <a href="www.alrajhibank.com.sa" style="color:#0000FF;text-decoration:underline;" rel="noreferrer"><span dir="LTR" style="font-family:Calibri;"><span style="color:#1F497D;">www.alrajhibank.com.sa</span></span></a> </span></span></span><span style="font-size:11px;"><span style="color:#1F497D;">,</span></span>   <span style="font-size:11px;"><span style="color:#1F497D;">SAMA Lic No:</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">1420</span></span> <span style="font-size:11px;"><span style="color:#1F497D;">It is controlled and supervised by SAMA</span></span></span></span></div></td>
<td colspan="1" width="397" style="padding:0px 0px 0px 0px;text-align:Left;font-family:Times New Roman;font-weight:normal;font-size:16px;color:#000000;border-top:none;border-right:1.0px solid #BFBFBF;border-bottom:none;border-left:none;"><div dir="RTL" style="margin:0px 0px 0px 0px;"><span style="font-size:15px;"><span style="font-family:Calibri;"><span style="font-size:11px;"><span style="font-family:Times New Roman;"><span style="color:#1F497D;">اسم المؤسسة المالية:</span></span></span> <span style="font-size:11px;"><span style="font-family:Times New Roman;"><span style="color:#1F497D;">شركة الراجحي المصرفية للاستثمار، نوع الكيان: مصرف / مؤسسة مالية ، شركة سعودية مساهمة برأس مال:  25,000,000,000.00،  رقم السجل التجاري: </span></span></span><span dir="LTR" style="font-size:11px;"><span style="color:#1F497D;">1010000096</span></span><span style="font-size:11px;"><span style="font-family:Times New Roman;"><span style="color:#1F497D;"> ، صندوق بريد: </span></span></span><span dir="LTR" style="font-size:11px;"><span style="color:#1F497D;">28</span></span><span style="font-size:11px;"><span style="font-family:Times New Roman;"><span style="color:#1F497D;">  الرياض 11411 المملكة العربية السعودية، هاتف: </span></span></span><span dir="LTR" style="font-size:11px;"><span style="color:#1F497D;">2116000</span></span>  <span dir="LTR" style="font-size:11px;"><span style="color:#1F497D;">+966  11</span></span><span style="font-size:11px;"><span style="font-family:Times New Roman;"><span style="color:#1F497D;">، العنوان الوطني: شركة الراجحي المصرفية للاستثمار، 8467 طريق الملك فهد-حي المروج، وحدة رقم (1)، الرياض، 12263 – 2743 ، الموقع <a rel="noreferrer">الإلكتروني:</a> <a href="www.alrajhibank.com.sa" style="color:#0000FF;text-decoration:underline;" rel="noreferrer"><span dir="LTR" style="font-family:Calibri;"><span style="color:#1F497D;">www.alrajhibank.com.sa</span></span></a>، مرخص لها برقم الترخيص: </span></span></span><span dir="LTR" style="font-size:11px;"><span style="color:#1F497D;">1420</span></span><span style="font-size:11px;"><span style="font-family:Times New Roman;"><span style="color:#1F497D;"> ، وخاضعة لرقابة وإشراف مؤسسة النقد العربي السعودي.</span></span></span></span></span></div></td>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9/5/2019 12:58 PMwrote:</div>
<div style="margin:16px 0px 16px 16px;font-family:Tahoma;font-size:11px;"><div style="font-family:-apple-system;font-size:14px;">
<div style="margin:0px 0px 0px 0px;">Hi Dawood,<br><br>Thank you for contacting us.</div>
<div style="margin:0px 0px 0px 0px;">​<br>
</div>
<div style="margin:0px 0px 0px 0px;">We apologise for the late response.<br><br>In order to investigate this concern we request you to provide us your transaction ID from Sadad. So we can forward it to our relevant team.</div>
<div style="margin:0px 0px 0px 0px;">
<br>​Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team<br><br>
</div>
<div style="margin:16px 0px 16px 16px;">
<div>On Mon, 2 Sep at 2:32 PM <span>, [email-masked] &lt;[email-masked]&gt; wrote: </span>
</div>
<div style="margin:0px 0px 0px 0px;"><span>Hi There,</span></div>
<div style="margin:0px 0px 0px 0px;"><span>I have contacted the Bank and they told me that the amount was paid successfully to Landmark group.</span></div>
<div style="margin:0px 0px 0px 0px;"><span>I have taken out statement of my sadad account and money has never been returned to my account after payment.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>I am stuck between bank and retailer .</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Please resolve this .</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Customer care of Bank and Max has been kept in this email to resolve this issue.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Please see attached reference Docs.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Thanks</span></div>
<div style="margin:0px 0px 0px 0px;"><span>Dawoood</span></div>
<div style="margin:0px 0px 0px 0px;"><span>0536858988</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;font-size:10px;color:#575757;"><span>Sent from my Samsung Galaxy smartphone.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="font-size:12px;color:#000000;">
<div style="margin:0px 0px 0px 0px;"><span>-------- Original message --------</span></div>
<div style="margin:0px 0px 0px 0px;"> </div>
</div>
<div style="margin:16px 0px 16px 16px;">
<div style="margin:0px 0px 0px 0px;"><span>From: Max &lt;[email-masked]&gt; </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Date: 02/09/2019 09:15 (GMT+03:00) </span></div>
<div style="margin:0px 0px 0px 0px;"><span>To: [email-masked] </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Subject: Re: [#131577] - Landmark Group </span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="font-family:-apple-system;font-size:14px;">
<div style="margin:0px 0px 0px 0px;"><span>Hi Dawood,<br><br>Thank you for contacting us.<br><br>As we informed you earlier your order 6440914417 has not been placed successfully as the payment from your payment was unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</span></div>
<div style="margin:16px 0px 16px 16px;">
<div><span>On Wed, 28 Aug at 5:07 PM , [email-masked] &lt;[email-masked]&gt; wrote: </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Dear,</span></div>
<div style="margin:0px 0px 0px 0px;"><span>Please check the attachements.you have checked wrong Order number mentioned in trailing Email.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Order was unsuccessful and payment was made to landmark group from my sadad account.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Please refund my money.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Thanks</span></div>
<div style="margin:0px 0px 0px 0px;"><span>0536858988</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;font-size:10px;color:#575757;"><span>Sent from my Samsung Galaxy smartphone.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="font-size:12px;color:#000000;">
<div style="margin:0px 0px 0px 0px;"><span>-------- Original message --------</span></div>
<div style="margin:0px 0px 0px 0px;"> </div>
</div>
<div style="margin:16px 0px 16px 16px;">
<div style="margin:0px 0px 0px 0px;"><span>From: Max &lt;[email-masked]&gt; </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Date: 23/08/2019 13:23 (GMT+03:00) </span></div>
<div style="margin:0px 0px 0px 0px;"><span>To: [email-masked] </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Subject: Re: Landmark Group </span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="font-family:-apple-system;font-size:14px;">
<div style="margin:0px 0px 0px 0px;"><span>Hi Dawood,<br><span style="font-family:Calibri Light;"><br></span> </span></div>
<div style="margin:0px 0px 0px 0px;"><span>Thanks for contacting us.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>We apologise for the late response.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Upon checking your order 6442651117, we can confirm that your order was successfully placed on 21-Aug-2019.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Could you please provide us the screenshot where its showing the order was unsuccessful.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>​Feel free to reach us out for any further assistance.</span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"><span>Your friends,</span></div>
<div style="margin:0px 0px 0px 0px;"><span>The Support Team </span></div>
<div style="margin:0px 0px 0px 0px;"><span><br></span></div>
<div style="margin:0px 0px 0px 0px;"> </div>
</div>
</div>
</div>
</div>
</div>
</div>
<div><span style="font-family:fdtktid;color:#FFFFFF;">131577:1125156</span></div>
</div></div>
<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-bidi-font-family:
"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:EN-US;
mso-bidi-language:AR-SA'><strong>This Email and any files transmitted may contain
confidential and/or privileged information and is intended solely for the
addressee(s) named. If you have received this information in error, or are
being posted by accident, please notify the sender by return Email, do not
redistribute this email message, delete it immediately and keep no copies of
it. All opinions and/or views expressed in this email are solely those of the
author and do not necessarily represent those of Al-Rajhi Bank. Any purchase
order, purchase advice or legal commitment is only valid once backed by the
signed hardcopy by the authorized person from Al-Rajhi Bank. </strong></span>
</blockquote></div>

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