Subject: New Reply Received - Re: Forgot your password?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Sep 2019 11:41:53 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Forgot your password?  Ticket comment <div>
<div>
<div>Good evening,</div>
<div>
<br>
</div>
<div style="direction: ltr;">First thanks for replying.</div>
<div style="direction: ltr;">I'm having a problem in my shopping cart i want to delete my voucher code 3950 so i can use a new code ( FPL30) but it won't delete &amp; i cant finish my order because of this
</div>
</div>
<div>
<br>
</div>
<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, September 12, 2019 9:35:59 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#155226] - Re: Forgot your password?
</div>
<div> </div>

<div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
<div dir="ltr">
<div dir="ltr">Hi Ahmed,<br>
<br>
</div>
</div>
<div dir="ltr">
<div dir="ltr">
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
Thank you for getting in touch with us.</div>
<div dir="ltr" style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
​<br>
</div>
<div dir="ltr" style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
Yes, If the order was placed under cash on delivery and you return the item in store so you will receive the cash refund.<br>
</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
<br style="font-weight: inherit; box-sizing: inherit;">
</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
Feel free to reach out to us if you need any further assistance.</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
<br style="font-weight: inherit; box-sizing: inherit;">
</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
Your friends,</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
The Support Team</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
<br>
</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>
<br>
</div>
</div>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 11 Sep at 1:34 AM <span class="separator">
, hagar ahmed &lt;[email-masked]&gt; wrote:
<div style="direction: ltr;">
<div>Good evening,</div>
<div>I want to ask about if i order online, delivery to home &amp; cash on delivery &amp; i'm wondering if i want to return an item, Can I return this item to store and get my refund in cash ?!</div>
<div>
<br>
</div>
<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">
Outlook for iOS</a> </div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From: support=[email-masked] &lt;support=[email-masked]&gt; on behalf of Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, September 10, 2019 11:04:24 PM<br>
<b>To:</b> Hagar Mohamed &lt;[email-masked]&gt;<br>
<b>Subject:</b> Forgot your password? </div>
<div> </div>
<div>
<table width="640" align="center" cellpadding="0" cellspacing="0" border="0">
<tbody>
<tr>
<td>
<table class="content" border="0" cellpadding="0" cellspacing="0" style="max-width: 620px; width: 100%; font-family: Helvetica, Arial, sans-serif; background: #ffffff;;background-color:FFFFFF" align="center">
<tbody>
<tr>
<td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color:#f2f2f2">
<tbody>
<tr>
<td>
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center">
<tbody>
<tr>
<td align="center" style="color: #1e1e1e; font-size: 12px; padding: 5px 0; line-height: 18px; text-align: right">
Here’s how to reset it. </td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center">
<div class="content">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" width="100%" style="background:#ffffff;;background-color: ffffff">
<tbody>
<tr>
<td align="center">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
				93%" align="center">
<tbody>
<tr>
<td align="center">
<table border=" 0" cellpadding=" 0" cellspacing="
							0" align="left">
<tbody>
<tr>
<td style="padding:35px 0 0 5px;"><a href="https://www.centrepointstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" style="display:inline-block;" rel="noreferrer"><img style=" border:0; margin:0;" alt=" Centre Point logo" width="165" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png"></a></td>
</tr>
</tbody>
</table>
<table border=" 0" cellpadding=" 0" cellspacing="
							0" align="right">
<tbody>
<tr>
<td align=" right" style="padding:0 0 10px 0;">
<table border=" 0" cellpadding=" 0" cellspacing="
											0" style="color:#202020; font-size:12px; ">
<tbody>
<tr>
<td colspan=" 2" style="padding:15px 0 0 0;">Download our apps now</td>
</tr>
<tr>
<td align=" right" style="padding:5px 15px 0 0;">
<a href="https://itunes.apple.com/ae/app/id1161310479f" target="_blank" rel="noreferrer"><img alt=" ios icon" width=" 19" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png"></a>
</td>
<td align=" left" style="padding:5px 0 0 15px;">
<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" rel="noreferrer"><img alt=" android icon" width=" 19" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png"></a>
</td>
</tr>
<tr>
<td align=" right" style="padding:2px 10px 0 0;"><a href="https://itunes.apple.com/ae/app/id1161310479f" style="text-decoration:none;color:#202020;" rel="noreferrer">iPhone</a></td>
<td align=" left" style="padding:2px 0 0 10px;"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" style="text-decoration:none;color:#202020;" rel="noreferrer">Android</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td align="center">
<div class="content">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
	100%" style="background:#242428;;background-color: 242428">
<tbody>
<tr>
<td style=" border-bottom:1px solid #EEEEEE;" align="center">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
				93%" align="center">
<tbody>
<tr>
<td align="center">
<table border=" 0" cellpadding=" 0" cellspacing="
							0" width="100%">
<tbody>
<tr>
<td align=" left" style="padding:0;">
<table border=" 0" cellpadding=" 0" cellspacing="
											0" class=" navigation" style="
											font-size:14px; line-height:16px;" width="100%">
<tbody>
<tr>
<td width=" 100%" style="padding:5px 0;">
<span class="navmenu"><a href="https://www.babyshopstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Babyshop</a></span>
<span class="navmenu"><a href="https://www.lifestyleshops.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Lifestyle</a></span>
<span class="navmenu"><a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Splash</a></span>
<span class="navmenu"><a href="https://www.shoemartstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Shoe
 Mart</a></span> <span class="navmenu"><a href="https://www.centrepointstores.com/sa/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Offers</a></span>
<span class="navmenu"><a href="https://www.centrepointstores.com/sa/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal;" rel="noreferrer">Clearance</a></span>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="91%" style="padding:20px 0 0 0;">
<tbody>
<tr>
<td align="center" style="line-height: 28px; font-size: 26px; text-align: left; font-family: Helvetica, Arial,  sans-serif; color: #333333;">
Reset your password.</td>
</tr>
<tr>
<td style="font-size: 0; line-height: 0"></td>
</tr>
<tr>
<td align="center" style="line-height: 20px; font-size: 16px; text-align: left; font-family: Helvetica, Arial, sans-serif; color: #333333;">
Hi Hagar Mohamed, please click here to create a new password.</td>
</tr>
<tr>
<td style="font-size: 0; line-height: 0"></td>
</tr>
<tr>
<td><a href="https://www.centrepointstores.com/sa/en/login/pw/change?token=WsxSC%2FiwEuiaw7hM5gswyDCUkDOd6UIE6lSZkU3EfMo185VQohLVLAAFFMieMpTtNO8CG4pv1QAJcHnpmnGaLhVWUmA01Yf5dzvutDJES3zl3T10w71TpeBr5H6wkfscXTGlRzq8D7iGM03fVDkiAQ%3D%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=" style="font-weight: bold; color: #fff; border: 1px solid #0094c6; border-width: 0 0 3px; font-size: 16px; line-height: 19px; padding: 11px 10px 10px; background: #00b9e5; text-decoration: none; width: 160px; display: block; text-align: center;" rel="noreferrer">Reset
 password </a></td>
</tr>
<tr>
<td style="font-size: 0; line-height: 0"></td>
</tr>
<tr>
<td align="center" style="line-height: 22px; font-size: 12px; text-align: left; font-family: Helvetica, Arial, sans-serif; color: #999999;">
If the reset password page does not launch, open a browser, paste the link in the address bar<br>
and press Enter or Return.<br>
<span style="color: #666666;"><a href="https://www.centrepointstores.com/sa/en/login/pw/change?token=WsxSC%2FiwEuiaw7hM5gswyDCUkDOd6UIE6lSZkU3EfMo185VQohLVLAAFFMieMpTtNO8CG4pv1QAJcHnpmnGaLhVWUmA01Yf5dzvutDJES3zl3T10w71TpeBr5H6wkfscXTGlRzq8D7iGM03fVDkiAQ%3D%3D" style="display: inline-block; max-width: 600px; vertical-align: middle;" rel="noreferrer">https://www.centrepointstores.com/sa/en/login/pw/change?token=WsxSC%2FiwEuiaw7hM5gswyDCUkDOd6UIE6lSZkU3EfMo185VQohLVLAAFFMieMpTtNO8CG4pv1QAJcHnpmnGaLhVWUmA01Yf5dzvutDJES3zl3T10w71TpeBr5H6wkfscXTGlRzq8D7iGM03fVDkiAQ%3D%3D</a></span>
</td>
</tr>
<tr>
<td style="font-size: 0; line-height: 0"></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" width="100%" style="padding: 10px 0 20px 0; background: #ffffff; border-top: 1px solid #eeeeee;" bgcolor="ffffff">
<div class="content">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px; width:100%; padding:10px 0 0 0; color:#000">
<tbody>
<tr>
<td style="padding:0 0 15px 15px; font-size:15px; font-weight:700; text-align:left;color:#242428;">
<span class="aligntext">Need help? Get in touch</span> </td>
</tr>
<tr>
<td align="center">
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; ;background-color:
					f9f9f9" class=" getintouch">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="
								0" style=" padding:13px; " width="100%">
<tbody>
<tr>
<td>
<a href="mailto:[email-masked]?Body=Contacted" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer"><img alt=" mailus" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png"></a>
</td>
<td style="font-size:11px;padding-left:20px;">
<div style="margin:0; padding:0; line-height:20px;">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; ;background-color:
					f9f9f9" class=" getintouch">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px; " width="100%">
<tbody>
<tr>
<td>
<a href="https://www.facebook.com/CentrepointME" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer"><img alt="facebook" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png"></a>
</td>
<td style="font-size:11px;padding-left:20px">
<div style="margin:0; padding:0; line-height:20px;">
<strong>Connect with us</strong> on your favourite social network.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td align="center" width="100%">
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; ;background-color:
					f9f9f9" class=" getintouch">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
<tbody>
<tr>
<td>
<a href="https://twitter.com/centrepointme" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none;" rel="noreferrer"><img alt=" twitter" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png"></a>
</td>
<td style="font-size:11px;padding-left:20px;">
<div style="margin:0; padding:0; line-height:20px;">Reach out in 140 characters! We are
<strong>@centrepointme</strong>.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class=" getintouch-block" style="max-width:285px	; display:inline-block; padding:0; width:100%;">
<table align=" center" width=" 100%" style=" border:1px
					solid #eeeeee; max-width:290px; min-height:95px; ;background-color:
					f9f9f9" class=" getintouch">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" style=" padding:13px;" width="100%">
<tbody>
<tr>
<td><img alt=" call" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png"></td>
<td style="font-size:11px;padding-left:20px;">
<div style="margin:0; padding:0; line-height:20px;">
<strong>Call us on 800-111-10CP (800-1111027).</strong>
<br>
7 days a week, 24 hours a day</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td class="two-column" style="padding: 5px 0 0 0; background: #eeeeee;" align="center">
<table width="100%">
<tbody>
<tr>
<td width="50%">
<div class="content">
<div class=" column" style="width:49%; display:inline-block;">
<table width="100%">
<tbody>
<tr>
<td class=" inner" align="left">
<table class="contents">
<tbody>
<tr>
<td align="left"><span style="font-size:11px; color:#848483; ">© 2019 Retail World Limited
</span></td>
<td> </td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class=" column" style="width:49%; display:inline-block;">
<table width="100%">
<tbody>
<tr>
<td class=" inner" align="right">
<table class="contents">
<tbody>
<tr>
<td style=" text-align:right; width:100%" align="right"><span style="font-size:11px;color:#848483;"><a href="https://www.centrepointstores.com/sa/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy
 Policy</a>  | <a href="https://www.centrepointstores.com/sa/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3D" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">
Terms &amp; Conditions</a> </span></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</blockquote>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155226