Subject: New Reply Received - Article Feedback - When will I receive my order?
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 12 Sep 2019 11:36:22 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Article Feedback - When will I receive my order?  Ticket comment <div>Dear Seeta, <br>
<br>
<br>
<br>
<br>
Kindly note that the order was attempted 2 times but the customer didn't respond, however, the order is out for delivery today. <br>
<br>
<br>
<br>
<br>
Best Regards, 
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641;" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>12/9/2019 1:42 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#155834] - Article Feedback - When will I receive my order?<br>
<br>
<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155834" rel="noreferrer">#155834</a> raised by khwaja salman ([email-masked]).</div>
</div>

<div dir="ltr">
<div> </div>

<div> </div>

<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">The order was placed on 3 Sept but till now its not delivered. </div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly arrange the delivery ASAP.</div>

<div dir="ltr"> </div>

<div dir="ltr">AWB No- SOR002525163</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Seeta Kunwar</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 12 Sep at 1:40 PM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div>Hi khwaja salman,<br>
<br>
Thank you for contacting us.</div>

<div dir="ltr"> </div>

<div dir="ltr">We apologise for the late response.</div>

<div dir="ltr"> </div>

<div dir="ltr">Your order has already been shipped and on its way.</div>

<div dir="ltr">​</div>

<div dir="ltr">We can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon.<br>
<br>
I am now contacting our logistics department to find out what happened, and get your shipment deliver on priority.<br>
<br>
Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.<br>
<br>
Your friends,</div>

<div dir="ltr">The Support Team.</div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 10 Sep at 6:02 AM <span class="separator">, khwaja salman &lt;[email-masked]&gt; wrote: </span>

<div><b>KIND REMINDER!!!!</b></div>

<div> </div>

<div> </div>

<div> </div>

<div id="composer_signature">
<div dir="auto" style="font-size:85%;color:#575757">Sent from my Samsung Galaxy smartphone.</div>
</div>

<div> </div>

<div> </div>

<div>-------- Original message --------</div>

<div> </div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From: khwaja salman &lt;[email-masked]&gt;</div>

<div>Date: 08/09/2019 8:49 pm (GMT+04:00)</div>

<div>To: [email-masked]</div>

<div>Subject: Re: Your products are on the way</div>

<div> </div>

<div>
<div> </div>

<div>May I know the current status of my below order!!!!</div>

<div> </div>

<div> </div>

<div id="composer_signature">
<div dir="auto" style="font-size:85%;color:#575757">Sent from my Samsung Galaxy smartphone.</div>
</div>

<div> </div>

<div style="font-size:100%;color:#000000">
<div>-------- Original message --------</div>

<div>From: Splash Fashions &lt;[email-masked]&gt;</div>

<div>Date: 22/05/2019 3:46 pm (GMT+04:00)</div>

<div>To: Salman Khwaja &lt;[email-masked]&gt;</div>

<div>Subject: Your products are on the way</div>

<div> </div>
</div>

<table align="center" border="0" cellpadding="0" cellspacing="0" width="640">
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				<td align="center" style="color:#1e1e1e;font-size:12px;padding:5px 0;line-height:18px;text-align:right">Order number 9747432464 has been shipped.</td>
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					<td style="padding:25px 0 0 5px"><a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_BLANK" rel="noreferrer"><img alt=" Splash logo" id="1567961284402" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" style="border:0;margin:0" width="90"></a></td>
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						<td colspan=" 2" style="padding:15px 0 0 0">Download our apps now</td>
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						<td align=" right" style="padding:5px 15px 0 0"><a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_BLANK" rel="noreferrer"><img alt=" ios icon" id="1567961284402" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a></td>
						<td align=" left" style="padding:5px 0 0 15px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" target="_BLANK" rel="noreferrer"><img alt=" android icon" id="1567961284402" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a></td>
						</tr>
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						<td align=" right" style="padding:2px 10px 0 0"><a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#202020" target="_BLANK" rel="noreferrer">iPhone</a></td>
						<td align=" left" style="padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#202020" target="_BLANK" rel="noreferrer">Android</a></td>
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<span class="navmenu"><a href="https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_BLANK" rel="noreferrer">Women</a></span> <span class="navmenu"><a href="https://www.splashfashions.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_BLANK" rel="noreferrer">Men</a></span> <span class="navmenu"><a href="https://www.splashfashions.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_BLANK" rel="noreferrer">Offers</a></span> <span class="navmenu"><a href="https://www.splashfashions.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_BLANK" rel="noreferrer">Clearance</a></span>
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					<td align="left" style="line-height:28px;font-size:26px;text-align:left;font-family:'arial' , 'helvetica' , sans-serif;color:#333333">Your products have been shipped.</td>
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					<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:'arial' , 'helvetica' , sans-serif;color:#333333">Hi Salman Khwaja, products from order number <span style="color:#00b9e5"><a href="https://www.splashfashions.com/ae/en/my-account/order/9747432464?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color:#00b9e5;text-decoration:none" target="_BLANK" rel="noreferrer">9747432464</a></span> are being sent to you in multiple shipments so you receive them faster.</td>
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					<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:'arial' , 'helvetica' , sans-serif;color:#333333">The tracking number is <span style="color:#00b9e5"><a href="https://track.fetchr.us/track/?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color:#00b9e5;text-decoration:none" target="_BLANK" rel="noreferrer">34125084809420.</a></span>
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						<div style="margin:0;padding:0;text-align:left;font-family:'helvetica' , 'arial' , sans-serif;font-size:14px;line-height:22px;color:#242428">Order shipping to<br>
						<b>khwaja MUHAMMAD salman</b><br>
						36th Street<br>
						shabiya<br>
						Lahore Flowers Resturent<br>
						Abu Dhabi, United Arab Emirates<br>
						Mobile: +971 561013883</div>
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						<td align="center" width="55%">
						<div style="margin:0;padding:0 0 20px 15px;text-align:left;font-family:'helvetica' , 'arial' , sans-serif;font-size:14px;line-height:22px;color:#242428">Payment Method:<br>
						<b>Cash on Delivery</b>
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<strong>Order Details</strong> Consignment Number: 88888001158920190522</div>
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						<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
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						<td align="left" style="padding-left:15px" width="40%">
						<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
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						<td align="right" style="padding-right:10px" width="30%">
						<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Shipped Quantity</div>
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							<td><a href="https://www.splashfashions.com/ae/en/p/160838577?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;padding:5px" target="_BLANK" rel="noreferrer"><img alt="" id="1567961284402" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.ssl.cf3.rackcdn.com/5905643-W18BASMT80-SPWIN18140818_01-150.jpg" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px"> </a></td>
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<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600"><strong>SPLASH </strong></span><br>
						<strong>Smiley World Printed T-Shirt with Round Neck and Short Sleeves </strong><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: Blue</span><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Size: S </span>
</td>
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					<td align="center" style="padding:0 0 15px 0;border-bottom:1px solid #eeeeee"> </td>
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						<td align="center" style="padding-bottom:10px" width="28%">
						<table align="left" border="0" cellpadding="0" cellspacing="0" width="100%">
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							<td><a href="https://www.splashfashions.com/ae/en/p/161092989?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;padding:5px" target="_BLANK" rel="noreferrer"><img alt="" id="1567961284402" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.ssl.cf3.rackcdn.com/3513197-STC19HUCCI-T-SPSPR19041118-3_01-150.jpg" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px"> </a></td>
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<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600"><strong>SPLASH </strong></span><br>
						<strong>Tape and Pocket Detail Pants with Drawstring </strong><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: Blue</span><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Size: S </span>
</td>
						<td align="center" style="padding:15px 10px 15px 10px;font-family:'arial' , 'helvetica' , sans-serif;line-height:20px;font-size:18px;color:#3d4648;font-weight:600"><span style="line-height:22px;font-size:14px;color:#3d4648">1 </span></td>
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					<table align="center" border="0" cellpadding="0" cellspacing="0" style="font-size:13px" width="100%">
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						<td align="center" style="padding-bottom:10px" width="28%">
						<table align="left" border="0" cellpadding="0" cellspacing="0" width="100%">
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							<td><a href="https://www.splashfashions.com/ae/en/p/161415686?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;padding:5px" target="_BLANK" rel="noreferrer"><img alt="" id="1567961284402" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.ssl.cf3.rackcdn.com/3513777-3513777-219SCREENCAR-SPSUM19030219_01-150.jpg" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px"> </a></td>
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						</td>
						<td align="left" style="padding:15px" width="40%">
<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600"><strong>SPLASH </strong></span><br>
						<strong>Printed T-shirt with Short Sleeves and Round Neck </strong><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: White</span><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Size: S </span>
</td>
						<td align="center" style="padding:15px 10px 15px 10px;font-family:'arial' , 'helvetica' , sans-serif;line-height:20px;font-size:18px;color:#3d4648;font-weight:600"><span style="line-height:22px;font-size:14px;color:#3d4648">1 </span></td>
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						<td align="center" style="padding-bottom:10px" width="28%">
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							<td><a href="https://www.splashfashions.com/ae/en/p/161202389?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;padding:5px" target="_BLANK" rel="noreferrer"><img alt="" id="1567961284402" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.ssl.cf3.rackcdn.com/3513337-STC19MOT-SPSPR19191118_01-150.jpg" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px"> </a></td>
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						<td align="left" style="padding:15px" width="40%">
<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600"><strong>SPLASH </strong></span><br>
						<strong>Tape Detail Jog Pants in Slim Fit with Drawstring </strong><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: Black</span><br>
						<span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Size: S </span>
</td>
						<td align="center" style="padding:15px 10px 15px 10px;font-family:'arial' , 'helvetica' , sans-serif;line-height:20px;font-size:18px;color:#3d4648;font-weight:600"><span style="line-height:22px;font-size:14px;color:#3d4648">1 </span></td>
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			<td align="left" style="font-size:16px;padding-top:15px;width:90%">The status of your other products in order number <span style="color:#00b9e5"><a href="https://www.splashfashions.com/ae/en/my-account/order/9747432464?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="color:#00b9e5;text-decoration:none" target="_BLANK" rel="noreferrer">9747432464</a></span> is as follows:</td>
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			<td align="left" style="padding-left:15px;padding-top:15px" width="28%">
			<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
			</td>
			<td align="left" style="padding-left:15px;padding-top:15px" width="40%">
			<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
			</td>
			<td align="right" style="padding-right:40px;padding-top:15px">
			<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Quantity</div>
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	<td align="center" bgcolor="ffffff" style="padding:10px 0 20px 0;background:#ffffff;border-top:1px solid #eeeeee" width="100%">
	<div class="content">
	<table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px;width:100%;padding:10px 0 0 0;color:#000">
	<tbody>
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		<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span class="aligntext">Need help? Get in touch</span></td>
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		<td align="center">
		<div class="getintouch-block" style="max-width:285px;padding:0;width:100%">
		<table align=" center" class="getintouch " style="border:1px solid #eeeeee;max-width:290px;min-height:95px" width=" 100%">
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			<table border=" 0" cellpadding=" 0" cellspacing="
								0" style="padding:13px" width="100%">
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				<td><a href="mailto:[email-masked]?Body=Contacted" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer"><img alt=" mailus" id="1567961284403" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a></td>
				<td style="font-size:11px;padding-left:20px">
				<div style="margin:0;padding:0;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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		<div class="getintouch-block" style="max-width:285px;padding:0;width:100%">
		<table align=" center" class="getintouch " style="border:1px solid #eeeeee;max-width:290px;min-height:95px" width=" 100%">
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			<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
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				<tr>
				<td><a href="https://www.facebook.com/SplashFashions" style="border:0;margin:0;padding:0;text-decoration:none" target="_BLANK" rel="noreferrer"><img alt="facebook" id="1567961284403" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a></td>
				<td style="font-size:11px;padding-left:20px">
				<div style="margin:0;padding:0;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
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		</tbody>
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		</div>
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		<tr>
		<td align="center" width="100%">
		<div class="getintouch-block" style="max-width:285px;padding:0;width:100%">
		<table align=" center" class="getintouch " style="border:1px solid #eeeeee;max-width:290px;min-height:95px" width=" 100%">
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			<td align="left" width="100%">
			<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
			<tbody>
				<tr>
				<td><a href="https://twitter.com/SplashFashions" style="border:0;margin:0;padding:0;text-decoration:none" target="_BLANK" rel="noreferrer"><img alt=" twitter" id="1567961284403" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a></td>
				<td style="font-size:11px;padding-left:20px">
				<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@SplashFashions</strong>.</div>
				</td>
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		</div>

		<div class="getintouch-block" style="max-width:285px;padding:0;width:100%">
		<table align=" center" class="getintouch " style="border:1px solid #eeeeee;max-width:290px;min-height:95px" width=" 100%">
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			<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
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				<td><img alt=" call" id="1567961284404" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
				<td style="font-size:11px;padding-left:20px">
				<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800-SPLASH (800-775274).</strong><br>
				7 days a week, 24 hours a day</div>
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		<td width="50%">
		<div class="content">
		<div class="column" style="width:49%">
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			<td align="left" class="inner">
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				<td align="left"><span style="font-size:11px;color:#848483">© 2019 Retail World Limited </span></td>
				<td> </td>
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				<td align="right" style="text-align:right;width:100%"><span style="font-size:11px;color:#848483"><a href="https://www.splashfashions.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#848483" target="_BLANK" rel="noreferrer">Privacy Policy</a>  | <a href="https://www.splashfashions.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;color:#848483" target="_BLANK" rel="noreferrer"> Terms &amp; Conditions</a> </span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/155834