Subject: Re: Whitelist additional IP 182.71.58.30
From: Mustehsan Siddiqui <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deepak Arath <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 11 Sep 2019 10:05:33 +0000

Thanks Saurabh.

@Deepak Arath<mailto:[email-masked]> – Are we aligned with the solution recommended & can we have a permanent fix on this issue. Please confirm.

Regards,
Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Wednesday, September 11, 2019 at 1:48 PM
To: Mustehsan Siddiqui <[email-masked]>, Deepak Arath <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Subject: Re: Whitelist additional IP 182.71.58.30

External email sender, please take precaution.
Dear Mustehsan,

I spoke to Deepak and the problem is not with IPs or Whitelisting.

The scenario is as follows:

for your KSA Hybris, you use a cluster of servers with different IP addresses through a Load Balancer.

When our computers first contacts your Hybris through the DNS, it cashes the IP address so next time it can skip a process and go straight to the server.

This is very common, and all networks use DNS cache.

In case of your Hybris, since its in cluster, if one of your server fails or has a downtime, your DNS assigns a different virtual IP to redirect to the server. In this case, our computers try and keep contacting the old Server.

Solution:

  1.  We have changed our DNS Cache settings on our computers
  2.  We suggest that you set-up IP/Port forwarding on your load balancers, and NAT the IP of your servers. So on our side it would not matter which server in the cluster our computers are connected to.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 11 September 2019 1:33 PM
To: Saurabh Dadu <[email-masked]>; Deepak Arath <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: Whitelist additional IP 182.71.58.30

Hi @Saurabh Dadu<mailto:[email-masked]>,

As asked by our tech team we would need dedicated 2-3 IPs for Hybris. This is an ongoing issue with LSM only, apart from LSM Hybris is working perfectly fine in all our regions.

This is really urgent & effecting the productivity of the team. In case required, please get on a call with @Deepak Arath<mailto:[email-masked]> & close this issue on priority.

Regards,

Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Wednesday, September 11, 2019 at 11:58 AM
To: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Deepak Arath <[email-masked]>
Subject: Whitelist additional IP 182.71.58.30

External email sender, please take precaution.

Dear Deepak,

Please whitelist additional IP 182.71.58.30 for our traffic to KSA.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com