Subject: Re: Whitelist additional IP 182.71.58.30
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>, Deepak Arath <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 11 Sep 2019 08:21:05 +0000

Deepak - please call me.

My understanding is that your system is blacklisting some traffic. From our side we have only ONE routing rule for both Hybris UAE and Hybris KSA. So if one Hybris is working ok, and the other one is not, there is something on your side which you have to look at.

Our static routes are defined only for the following hosts, please verify that there are no other servers involved.

On our side we have only 2 routes defined for your traffic:

Below is the list of our IP addresses and gateway, as you can see that traffic to your Hybris is sent only using the 2 gateways AIRTEL-LEASE and SPECTRANET in our routing, there should be no clash. So you should technically only receive traffic from ONE of the 2 IP's only.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 11 September 2019 1:33 PM
To: Saurabh Dadu <[email-masked]>; Deepak Arath <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: Whitelist additional IP 182.71.58.30

Hi @Saurabh Dadu<mailto:[email-masked]>,

As asked by our tech team we would need dedicated 2-3 IPs for Hybris. This is an ongoing issue with LSM only, apart from LSM Hybris is working perfectly fine in all our regions.

This is really urgent & effecting the productivity of the team. In case required, please get on a call with @Deepak Arath<mailto:[email-masked]> & close this issue on priority.

Regards,

Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Wednesday, September 11, 2019 at 11:58 AM
To: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Deepak Arath <[email-masked]>
Subject: Whitelist additional IP 182.71.58.30

External email sender, please take precaution.

Dear Deepak,

Please whitelist additional IP 182.71.58.30 for our traffic to KSA.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

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