Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Sep 2019 10:26:14 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">NOT ANYMORE! POOR CUSTOMER SERVICE. IVE REACHED OUT SEVERAL TIMES AND INFORMED TO CALL ME ON THE OTHER NUMBER I HAVE USED BUT NOTHING HAPPENED. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Sep 10, 2019, 9:31 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Shanice,<br><br>
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<div dir="ltr">We see that you are contacting regarding the order you placed on our website with order number: 9753919132.<br><br>As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with Aramex Courier facility. </div>
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<div dir="ltr">Our courier partner tried to contact you thrice on 3 different days but didn't receive any response from your end. We even texted you on your provided mobile number for the collection details.<br><br>The Aramex courier has now sent the items back to the warehouse after 10 days of keeping them in their facility.<br><br>Now, we would request you to order these items again from our website.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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            <blockquote class="m_-5305288251537357846freshdesk_quote">
              On
              Sun, 8 Sep at  8:42 AM
              <span class="m_-5305288251537357846separator">,  Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div dir="ltr">Hi Shanice,<br><br>
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<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>As per the tracking records we can see that the courier partner tried to contact you. However you were unable that time.</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>In meantime you can also contact the Aramex team on 04-8706070 for delivery.<br><br>
</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to reach out to us if you need any further assistance.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
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<div class="m_-5305288251537357846freshdesk_quote">
            <blockquote class="m_-5305288251537357846freshdesk_quote">
              On
              Sat, 7 Sep at  5:45 PM
              <span class="m_-5305288251537357846separator">,  Shanice Lianne Quevedo &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="auto">Hi, what will be the expected date for my delivery?</div>
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<div class="m_-5305288251537357846freshdesk_quote"><blockquote class="m_-5305288251537357846freshdesk_quote">
<div>On Thu, Sep 5, 2019, 11:09 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Shanice ,<br><br>Thank you for providing us requested information.</div>
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<div dir="ltr">We have forwarded the details to our courier department.</div>
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<div dir="ltr">​Our courier partner will contact you to arrange a time for delivery.<br><br>​I thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support Team<br><br><br>
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            <blockquote class="m_-5305288251537357846m_9206717111683097777freshdesk_quote">
              On
              Wed, 4 Sep at  3:30 PM
              <span class="m_-5305288251537357846m_9206717111683097777separator">,  Shanice Lianne Quevedo &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="auto">
<div dir="auto">Shanice Lianne Quevedo</div>
<div dir="auto"><br></div>
<div dir="auto">Al Samha East Zone 509 Street  19 Sector 51 House Number 31, Abu Dhabi</div>
<div dir="auto"><br></div>
<div dir="auto">0558307249</div>
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