Subject: RE: Unresolved Tickets
From: Jessie Caparas <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, saurabh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abdullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 10 Sep 2019 08:30:35 +0000

Hi Urvika,

This is confirmed.

As of today, this is the current count of tickets we have.

May I also suggest that we also look into the Waiting on customer tickets – they can easily be closed if there is no reply from the customer after 24 hours.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Tuesday, September 10, 2019 12:01 PM
To: saurabh <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Abdullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Unresolved Tickets

External email sender, please take precaution.
Hi Jessie,

Thank you for highlighting the above.

As discussed on the call, We have decided to keep 3 of our agents (1 EN and 2 AR) dedicatedly on 3rd party tickets, we would be implementing this at least for 3 days to get the numbers down.

Please allow us 3 days time to check and evaluate the progress.

Urvika Chaudhary
Training Manager
________________________________
Live Salesman
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "saurabh" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abdullah" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 8, 2019 10:31:38 AM
Subject: Re: Unresolved Tickets

Hi Urvika

Please let me know your thoughts tomorrow
Regards,

Saurabh Dadu
LiveSalesman

On 02-Sep-2019, at 11:55 AM, Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

For the month of August, we still have 1084 unresolved tickets.

Please ensure that we push the team to action/resolve as many tickets as we can.

Also as discussed previously, the agents should allot at least an hour to check the 3rd party tickets and waiting on customer tickets.

Let us know if any urgent help is required to reduce these numbers.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Sunday, September 01, 2019 9:36 AM
To: [email-masked]<mailto:[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: FW: Unresolved Tickets
Importance: High

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Sunday, September 01, 2019 9:32 AM
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Abdullah Ayad. Alani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Unresolved Tickets
Importance: High

Hi All,

Please find the attached report of all unresolved tickets.

Currently we have unresolved tickets for the month of August with a total of 1669 which we need to action and resolve urgently.

Do email or skype ask if any urgent help is required.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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