Subject: Re: Unresolved Tickets
From: Urvika Chaudhary <[email-masked]>
To: saurabh <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Abdullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 10 Sep 2019 01:01:08 -0700 (MST)

Hi Jessie, 

Thank you for highlighting the above. 

As discussed on the call, We have decided to keep 3 of our agents (1 EN and 2 AR) dedicatedly on 3rd party tickets, we would be implementing this at least for 3 days to get the numbers down. 

Please allow us 3 days time to check and evaluate the progress. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "saurabh" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Abdullah" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Sunday, September 8, 2019 10:31:38 AM 
Subject: Re: Unresolved Tickets 

Hi Urvika 

Please let me know your thoughts tomorrow 

Regards, 

Saurabh Dadu 
LiveSalesman 

On 02-Sep-2019, at 11:55 AM, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

For the month of August, we still have 1084 unresolved tickets. 

Please ensure that we push the team to action/resolve as many tickets as we can. 

Also as discussed previously, the agents should allot at least an hour to check the 3 rd party tickets and waiting on customer tickets. 

Let us know if any urgent help is required to reduce these numbers. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Sunday, September 01, 2019 9:36 AM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Unresolved Tickets 
Importance: High 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jessie Caparas 
Sent: Sunday, September 01, 2019 9:32 AM 
To: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Abdullah Ayad. Alani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Unresolved Tickets 
Importance: High 

Hi All, 

Please find the attached report of all unresolved tickets. 

Currently we have unresolved tickets for the month of August with a total of 1669 which we need to action and resolve urgently. 

Do email or skype ask if any urgent help is required. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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