Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 08 Sep 2019 12:02:26 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydpd9ed0557yahoo-style-wrap" style="font-family:bookman old style, new york, times, serif;font-size:16px;">
<div><div>Dears,</div></div>
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<div dir="ltr">Please, find the required Pics attached.</div>
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<div dir="ltr">The school bag is not suitable neither for the books nor for the water bottle, if it is possible i want to return it and change it with another bigger one.</div>
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<div dir="ltr">If you have the same style but bigger in size it is ok, and i have no issue to pay any difference in price.</div>
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<div dir="ltr">Thank you,</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, September 8, 2019, 06:54:59 AM GMT+3, Max &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Ali,<br><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);" dir="ltr">​</span><br>
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<div style="margin:0in 0in 0.0001pt;"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);">Thank
you for getting in touch with us.</span></div>
<div style="margin:0in 0in 0.0001pt;"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);"> </span></div>
<div style="margin:0in 0in 0.0001pt;"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);" dir="ltr">In order to assist you we request you to provide us the picture of the item which you received so we can investigate the concern.</span></div>
<div style="margin:0in 0in 0.0001pt;"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);"> </span></div>
<div style="margin:0in 0in 0.0001pt;"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);">We
look forward to hearing from you.</span></div>
<div style="margin:0in 0in 0.0001pt;"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);"> </span></div>
<div style="margin:0in 0in 0.0001pt;">
<div><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);">The </span><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);">S</span><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51);">upport Team</span>
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<div class="ydpb874489cyiv2746540567freshdesk_quote">
            <blockquote class="ydpb874489cyiv2746540567freshdesk_quote">
              On
              Sat, 7 Sep at  7:23 PM
              <span class="ydpb874489cyiv2746540567separator">,  hossam ali &lt;[email-masked]&gt;  wrote:
              <div>I purchased Order #6442188186, but i got the school books i found the smaller than the books and i want to return it.

Thqnk you,
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043045638110'>WhatsApp Image 2019-09-08 at 14.27.52.jpeg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043045638112'>WhatsApp Image 2019-09-08 at 14.27.53 (1).jpeg</a><br />3. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043045638114'>WhatsApp Image 2019-09-08 at 14.27.53.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/151440