Subject: New Reply Received - Click & Collect
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 08 Sep 2019 10:30:17 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D">Dear Lieziel,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">kindly note that we do not have this order in store,</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Thanks.</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Mary.</span></div>
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<div>From: Leizel Sanchez <br>
<b>Sent:</b> Sunday, September 08, 2019 10:59 AM<br>
<b>To:</b> Splash Qus<br>
<b>Cc:</b> Escalations Dxbteam; Vibhay Kumar Sharma; Omnichannel Support; Splash<br>
<b>Subject:</b> RE: Click &amp; Collect</div>
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<div class="MsoNormal">Dear Saahil,</div>
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<div class="MsoNormal">Kindly check if the order still in the store?</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:12.0pt;font-family:"Tms Rmn","serif";color:#00B0F0'>Thanks.</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:12.0pt;font-family:"Tms Rmn","serif"'><img width="106" height="43" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0NTYzMDE1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.s9wcBxBkJSRmRf38VAcdzkhsM2Qa8OrgjC9ZwsS1xVU"></span></div>
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<span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Best Regards,</span><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:#2F5496'></span>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";color:#00B0F0'>Leizel Sanchez</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Helv","sans-serif";color:black'>Splash UAE Retail Operation</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Board Line: +971 4 5174500</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Direct Line: +971 4 5174819</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Mobile: +971 56 5397875</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Fax: +971 4 8857704</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>E-mail:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Address: P.O. Box 26881, Dubai, UAE</span></div>
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<u><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'><a href="http://www.splashfashions.com/" rel="noreferrer"><span style="color:#0563C1">www.splashfashions.com</span></a></span></u><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>
 | <u><a href="http://www.landmarkgroupme.com/" rel="noreferrer"><span style="color:#0563C1">www.landmarkgroupme.com</span></a></u></span>
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<b>From:</b> Omnichannel Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 07, 2019 12:00 PM<br>
<b>To:</b> Leizel Sanchez &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vibhay Kumar Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Click &amp; Collect</div>
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<div class="MsoNormal">Dear Leizel,</div>
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<div class="MsoNormal"><img width="1286" height="93" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0NTYzMDE1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HllZXjCs7mHrImbxbo_zJfcMfSzgZ86xCOjZIXTrp7Y"></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sagar NV</div>
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<b>From:</b> Leizel Sanchez &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 05, 2019 11:41 AM<br>
<b>To:</b> Omnichannel Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vibhay Kumar Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Click &amp; Collect</div>
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<div class="MsoNormal">Dear Sagar,</div>
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<div class="MsoNormal">Which store?</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:12.0pt;font-family:"Tms Rmn","serif";color:#00B0F0'>Thanks.</span></div>
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<span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Best Regards,</span><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:#2F5496'></span>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";color:#00B0F0'>Leizel Sanchez</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Helv","sans-serif";color:black'>Splash UAE Retail Operation</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Board Line: +971 4 5174500</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Direct Line: +971 4 5174819</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Mobile: +971 56 5397875</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Fax: +971 4 8857704</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>E-mail:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>Address: P.O. Box 26881, Dubai, UAE</span></div>
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<u><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'><a href="http://www.splashfashions.com/" rel="noreferrer"><span style="color:#0563C1">www.splashfashions.com</span></a></span></u><span style='font-size:9.0pt;font-family:"Helv","sans-serif";color:black'>
 | <u><a href="http://www.landmarkgroupme.com/" rel="noreferrer"><span style="color:#0563C1">www.landmarkgroupme.com</span></a></u></span>
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<b>From:</b> Omnichannel Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 04, 2019 6:22 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Leizel Sanchez &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Click &amp; Collect</div>
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<div class="MsoNormal">Looping in <a href="mailto:[email-masked]" id="OWAAM0A4B53F2540741CC8019087612D4CEEC" rel="noreferrer">
<span style="text-decoration:none">@Leizel Sanchez</span></a> </div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sagar NV</div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 27, 2019 8:01 AM<br>
<b>To:</b> Omnichannel Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: Click &amp; Collect</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/136100" rel="noreferrer">#136100</a> raised by Ali (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please update the system as customer is unable to raise a return request.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB No- 201908181492747</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Number- 9753316319</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Seeta</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 27 Aug at 7:58 AM
<span class="separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ali,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We apologise for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please be assured as we have now escalated this issue to our concern team to update the system that the order has been already collected.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please allow us time to get this fixed for you. Once the status will update you can raise a return request for your item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We thank you for your understanding and cooperation. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 26 Aug at 9:17 AM
<span class="separator">, Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello, I have a collected an order of mine from click and collect mode of buying from splash. But the problem is that size of the item is not fit to me and I want to return it but
 the store is not changing the status of item from processing to DELIVERED even after being collected it after 4-5 days. I have called store so many times but they are not receiving the call and every morning I am getting the message that your item is waiting
 for you which is quite annou iOS Version: 12.4 App Version: 8.6.1</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">136100:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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