Subject: RE: Unresolved Tickets
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Abdullah Ayad. Alani" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 3 Sep 2019 07:16:38 +0000

Hi Team,

We are seeing that the numbers are going down a bit for the unresolved tickets for August.

From 1084, we have 909 unresolved tickets for August.

Please do keep pushing the team to action/resolve as many tickets as possible.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Monday, September 02, 2019 10:26 AM
To: Seeta Seeta <[email-masked]>; Abdullah Ayad. Alani <[email-masked]>
Cc: [email-masked]' <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Unresolved Tickets
Importance: High

Hi Team,

For the month of August, we still have 1084 unresolved tickets.

Please ensure that we push the team to action/resolve as many tickets as we can.

Also as discussed previously, the agents should allot at least an hour to check the 3rd party tickets and waiting on customer tickets.

Let us know if any urgent help is required to reduce these numbers.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Sunday, September 01, 2019 9:36 AM
To: [email-masked]<mailto:[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: FW: Unresolved Tickets
Importance: High

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Sunday, September 01, 2019 9:32 AM
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Abdullah Ayad. Alani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Unresolved Tickets
Importance: High

Hi All,

Please find the attached report of all unresolved tickets.

Currently we have unresolved tickets for the month of August with a total of 1669 which we need to action and resolve urgently.

Do email or skype ask if any urgent help is required.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com