Subject: Ticket Assigned - Re: Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 31 Aug 2019 09:58:33 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Returns Hi Praveen,

This issue was solved yesterday.

Thank you

Diego
________________________________
From: Praveen Jawadi <[email-masked]>
Sent: Wednesday, August 28, 2019 10:48:32 PM
To: Centrepoint <[email-masked]>; Diego Matos Cerqueira <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Returns

Hi Diego

Can you resolve the below customer concern at the earliest feasible  -  Confirm back once resolved.

Regards

Praveen Javvadi

From: Centrepoint [mailto:[email-masked]]
Sent: Tuesday, August 27, 2019 10:09 AM
To: Praveen Jawadi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: Returns

External email sender, please take precaution.

Please take a look at ticket #136242<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/136242> raised by Nicole ([email-masked]<mailto:[email-masked]>).

Hi Praveen,

Customer made her recent purchase from IBN store and she is having issue with that so kindly arrange a callback for the customer as she requested.

Customer contact number - 0503402783

Regards,

Seeta Kunwar

On Tue, 27 Aug at 10:07 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

Hi Nicole,

Thank you for getting in touch with us.

We apologise for the inconvenience caused.

​

We have forwarded your concern to our relevant department and they will contact you shortly.

Feel free to reach out to us if you need any further assistance.

Your friends,

The Support Team

On Mon, 26 Aug at 11:16 AM , Nicole <[email-masked]<mailto:[email-masked]>> wrote:

I purchased make up at your IBM branch from Gish cosmetics on 25/8/19. I have now wanted to use these products however I have noticed the consultant gave me the wrong shade I required!. I am very very disappointed. I’m trying to contact your IBM branch for the past hours & now have been told there is no telephone number. This is a huge inconvenience for me now. Please get the lady from GOSH costmetocs tp call me back ASAP now. Thanks

136242:1125156

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/140183