Subject: New Reply Received - Complaint - Order No. 9750432563
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 29 Aug 2019 06:37:39 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Complaint - Order No. 9750432563  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Support Team…!</div>
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<div class="MsoNormal">Please be inform you that, really it is my last time reminder to you, after that I’ll go to police to inform them my case. It is ridicules that from last one month I am chasing my refund.
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, August 25, 2019 12:34 PM<br>
<b>To:</b> Younis, Imran &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Complaint - Order No. 9750432563</div>
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<div class="MsoNormal">Sent by an external sender</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Younis,<br>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Please provide us some time so we can check this with our team.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Once we get an update we will contact you.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Your friends,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>The Support Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 25 Aug at 11:50 AM
<span class="separator">, Younis, Imran &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Support Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Could you send me Bank Swift Copy for the said funds transfer, so far I did not received my funds. Please let me know the reason why it is delaying.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, August 20, 2019 11:19 AM<br>
<b>To:</b> Younis, Imran &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Complaint - Order No. 9750432563</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Younis, </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>​Thank you for reaching out to us.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>​The refund amount of AED 188.10 for order ID 9750432563, has been processed from our side to your credit card under the transaction ID T65577.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Once again, sincere apologies and thank you for your patience.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Feel free to get in touch with us for further assistance.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Your friends,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>The Support Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 18 Aug at 3:02 PM
<span class="separator">, Younis, Imran &lt;[email-masked]&gt; wrote: </span></span></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Dear Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Please send me your Bank Swift Copy of the funds transfer.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'>Best Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:22.0pt;font-family:"Brush Script MT";color:#44546A'>Imran Younis</span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0'>Senior Accountant</span></b>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0'>Guardian Zoujaj International Float Glass Co. L.L.C.</span></b>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0;border:solid windowtext 1.0pt;padding:0in'><img width="10" height="10" style="width:.1041in;height:.1041in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA0MzM5OTA3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vXknqce5TjiFs6iJHDxdMNVu4ltAsP1LXdgqes8HmUo" alt="Image removed by sender. Image removed by sender. cid:[email-masked]"></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0'> P.O.
 Box 6297, Al Jazirah Al Hamra, Ras Al Khaimah, UAE</span> </div>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0;border:solid windowtext 1.0pt;padding:0in'><img width="10" height="10" style="width:.1041in;height:.1041in" id="_x0000_i1054" src="cid:[email-masked]" alt="Image removed by sender. cid:[email-masked]"></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0'> <b>+971
 (7) 205 8026   </b></span><a href="mailto:" rel="noreferrer"><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="10" height="10" style="width:.1041in;height:.1041in" id="_x0000_i1053" src="cid:[email-masked]" alt="Image removed by sender. cid:[email-masked]"></span></b></a><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0'>  </span></b><a href="mailto:[email-masked]" rel="noreferrer"><b><span style="color:#8496B0">iyounis</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#8496B0'>@guardian.com</span></b></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, August 18, 2019 2:59 PM<br>
<b>To:</b> Younis, Imran &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Complaint - Order No. 9750432563</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Sent by an external sender</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Younis, Imran,<br>
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Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologise for the inconvenience caused. As we can check we have already initiated the refund on 23/07/19 02:56. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Usually it takes 2-15 business days for refund to reflect on the account. So we request you to contact your bank.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If you are still unable to locate the payment we request you to provide us your bank statement so we can investigate the issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please let me know if we could be of any further help.<br>
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Your friends,</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/93390