Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 2 Nov 2022 03:48:53 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

N

Akshay Berry

5075181 - not raised to courier team

Hi @akshay.berry1 With regards to the above query, we can see that there is an escalation to the courier team on Oct 28. Yes, it was escalated to the concept hear prior to the escalation. Will share the feedback with the agent.

Nikhil Bishnoi

N

Akshay Berry

5078111 - incorrect escalation

Erroneously the agent has done the escalation here. The escalation is for a different ticket id.

Nikhil Bishnoi

N

Akshay Berry

5053775 - store team replied

Shared the feedback with the agents and will do the needful.

Nikhil Bishnoi

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