Subject: New Reply Received - Refund request
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 05:14:53 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Refund request  Ticket comment <div>Please update on my refund, still not received<br><br><br>Best Regards,</div>
<div><b>HUNAIZ ALI</b></div>
<div><b>QHSE Manager</b></div>
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<div>On Wednesday, October 19, 2022, 5:15 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv4868091847"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div>Dear Customer,</div>

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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We are following up with you regarding the following order number:  6174670067</div>

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<div>We have checked and as we can see a refund of amount SAR  26 has been successfully processed on 19-10-2022 to the card ending in  5515. An email notification regarding the same was sent to your email address.</div>

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<div>Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.<br>
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As your refund is being processed through our system, and everything appears to be in order, we would mark this customer support case as resolved. If for any reason you do not receive the amount in the coming few days, please free to write back to this email and we will reopen the case. I hope you are satisfied with our response to you today.</div>

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<div>We hope this this helps and have a great day! Stay Safe!</div>

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<div>Thanks,</div>

<div>Splash Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5021833