Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Fri, 23 Sep 2022 12:20:19 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

J

team why did agent escalate this to Jainul 4904121?

Jessie Kathleen Go Caparas

J

when did it happen that we ask RRN from store team?

Jessie Kathleen Go Caparas

N

Jessie Kathleen Go Caparas

team why did agent escalate this to Jainul 4904121?

Checking

Nikhil Bishnoi

N

Jessie Kathleen Go Caparas

team why did agent escalate this to Jainul 4904121?

Earlier for 1 case, the refund was processed at the store and Jira team asked to contact POS team. Hence, the agent was advised to check with store SPOC for refund approval. It is my mistake and will escalate it to the Finance Team.

Nikhil Bishnoi

M

hi @apoorv & @nikhil.bishnoi pls let the cst share the pics for her school bag related to warranty 6158071754 in arabic

Mohamed Ali Mahmoud

J

Nikhil Bishnoi

Earlier for 1 case, the refund was processed at the store and Jira team asked to contact POS team. Hence, the agent was advised to check with store SPOC for refund approval. It is my mistake and will escalate it to the Finance Team.

please do not escalate to finance team as well. will get it checked.

Jessie Kathleen Go Caparas

N

Jessie Kathleen Go Caparas

please do not escalate to finance team as well. will get it checked.

Noted.

Nikhil Bishnoi

N

Mohamed Ali Mahmoud

hi @apoorv & @nikhil.bishnoi pls let the cst share the pics for her school bag related to warranty 6158071754 in arabic

On it.

Nikhil Bishnoi

A

4907969 - why approval is required>

Akshay Berry

A

?

Akshay Berry

M

Akshay Berry

4907969 - why approval is required>

checking on it

Manish Kumar

M

Akshay Berry

4907969 - why approval is required>

Apology on this Akshay, I have talked to this agent he got confused as he was having another cases consisting of similar item along with one food processor blender, he was supposed to raise for approval in that ticket.

Advised him to create return request for now in this order and to be more careful while making the escalations.

Manish Kumar

A

Mohamed Ali Mahmoud

hi @apoorv & @nikhil.bishnoi pls let the cst share the pics for her school bag related to warranty 6158071754 in arabic

this is done - 4908509 @mohamed.mahmoud

Apoorv Joshi

N

4891458.PNG (29.5 KB)

Nikhil Bishnoi

N

Hi @akshay.berry1 Please advise if we have got an approval for a replacement for any item, how should be proceed with that. Do we have to attach the confirmation to WH and ask them to arrange for the same? PFA for example.

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi @akshay.berry1 Please advise if we have got an approval for a replacement for any item, how should be proceed with that. Do we have to attach the confirmation to WH and ask them to arrange for the same? PFA for example.

send to sanket and ask for advise as per approval

Akshay Berry

N

Akshay Berry

send to sanket and ask for advise as per approval

Thank you.

Nikhil Bishnoi

N

Hi @akshay.berry1 Kindly provide us the store SPOC for CP - Bahrain City Centre. It is not available in the escalation matrix.

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi @akshay.berry1 Kindly provide us the store SPOC for CP - Bahrain City Centre. It is not available in the escalation matrix.

[email-masked]

Akshay Berry

N

Akshay Berry

[email-masked]

Thank you.

Nikhil Bishnoi

M

Apoorv Joshi

this is done - 4908509 @mohamed.mahmoud

thanks

Mohamed Ali Mahmoud

M

Hi @akshay.berry1 @malik.ismail

The customer is not allow in us to close this chat, the issue is regarding he delayed delivery, exp del date was 21-09-2022

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78826/conversation/660155850698872

Manish Kumar

M

Kindly check and advise us on it the issue has already been escalated under case id 4905144

Manish Kumar

A

Manish Kumar

Kindly check and advise us on it the issue has already been escalated under case id 4905144

raise via email

Akshay Berry

M

Akshay Berry

raise via email

Ok, got it thanks.

Manish Kumar

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