Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Fri, 23 Sep 2022 04:25:04 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

N

Akshay Berry

4904121 - why sending to store spoc?

Hi Akshay, In one of the case earlier, the Jira team asked to contact the POS team, hence asked the agent to escalate to store SPOC. Re-escalating to Finance Team for refund confirmation as the refund is not visible in Payfort.

Nikhil Bishnoi

N

Akshay Berry

4901214 - raise to ankur gupta along with picture and full description of the issue

Escalating as advised.

Nikhil Bishnoi

N

Akshay Berry

4896661 - invalid escalation, where is the email to store spoc?

Advised the agent to get advise as the customer has not shared the invoice. Re-escalating to the store SPOC.

Nikhil Bishnoi

N

Akshay Berry

4864841 - 3 child tickets?

The agent seems to have some internet issues, hence 3 tickets were created.

Nikhil Bishnoi

N

@akshay.berry1 @mohmoud.elsayed The customer on this chat is not ready to leave and wants only the replacement to the correct product that he ordered as per the website. Kindly advise is there any possibility to send the correct item https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78825/conversation/660047415276944

Nikhil Bishnoi

N

Nikhil Bishnoi

@akshay.berry1 @mohmoud.elsayed The customer on this chat is not ready to leave and wants only the replacement to the correct product that he ordered as per the website. Kindly advise is there any possibility to send the correct item https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78825/conversation/660047415276944

The ticket id is 4907864.

Nikhil Bishnoi

N

Akshay Berry

4760416 - store related purchase who are we escalating to? wrong invoice details on email

Apologies and shared the feedback with all the agents here

Nikhil Bishnoi

N

Akshay Berry

4765721 - why reopened?

A new return request was created and the same was escalated to the courier, as they have confirmed that the collection was rejected hence the child ticket opened.

Nikhil Bishnoi

Join the conversation now

Collaborate on the go!

Please do not reply to this email as it is automated and cannot be responded to.

powered by Freshconnect, Freshworks Inc.