Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Sun, 11 Sep 2022 13:24:49 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @akshay.berry1

Have we got any resolution regarding the return collection in case of click and collect orders.

The customers are still reporting that they are not able update his address for the return collection.

Manish Kumar

M

there is one customer on chat for the same and not letting me to close his chat and asking me to forward his chat to the available manager.
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78826/conversation/651749431843339

Manish Kumar

A

Manish Kumar

Hi @akshay.berry1

Have we got any resolution regarding the return collection in case of click and collect orders.

The customers are still reporting that they are not able update his address for the return collection.

what is the error?

Akshay Berry

A

ask for screenshots and raise to JIRA

Akshay Berry

M

Akshay Berry

ask for screenshots and raise to JIRA

The customer is unalbe to click on add new address or submit button.

Manish Kumar

M

image.png (22.1 KB)

Manish Kumar

M

@akshay.berry1 Kindly note that this is the common issue at this time.

I can find one jira ticket where the same issue has been raised and the jira team had advised us to check it with oms team for this issue.

https://landmark.atlassian.net/browse/REL-159595

Now someone has deleted the RMA for this order 9584756782.

Manish Kumar

Join the conversation now

Collaborate on the go!

|

Please do not reply to this email as it is automated and cannot be responded to.

powered by Freshconnect, Freshworks Inc.