Subject: New Reply Received - Re: Your payment is being processed
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 06 Sep 2022 04:09:39 +0000

Hi LSM Automation Bot,  The customer has responded to the ticket.  Re: Your payment is being processed  Ticket comment <div id="edo-message">
<div></div>The payment wasn’t successfully processed in the first order because of an error from the website and the amount wasn’t paid until the second order</div>
<div id="edo-message"><br></div>
<div id="edo-message">Thanks</div>
<div id="edo-original"><div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sep 6, 2022 at 6:43 AM, &lt;<a href="mailto:[email-masked]" rel="noreferrer">Splash</a>&gt; wrote:<br><br>
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<div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div>Dear Customer,</div>

<div> </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

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<div>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:  6166291371  was not placed successfully. </div>

<div> </div>

<div>Whenever this happens the deducted amount automatically returns to your account on the same day however, in some cases it may take up to 5-7 days.<br>
<br>
As we can see a new order has been placed after that and the payment appears to be captured only once from your account which is for the new successfully placed order.</div>

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<div>If the amount was already returned and then you placed this new order after the unsuccessful order then please let us know as well.</div>

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<div>We hope this helps and have a great day! Stay Safe!</div>

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<div>Your Friends,</div>

<div>The Support Team</div>

		

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4832599