Subject: You have new messages in Group: KSA FD ticket
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 17 Aug 2022 07:09:53 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

KSA FD ticket

M

Hi @amani.aldossary . On this ticket: 4734584 You have escalated for voucher. The issue is that "Customer got the item and got the refund also for the item as it was cancelled on hybris" So customer have the item and have the refund also already. So we have refund an item which is already delivered.

The customer place a new order for the same amount and say keep the order do not deliver and keep the money also instead of the extra refund he receive.

Please If we can arrange a call if any further details required.

No voucher required.

Malek Hosan

M

Malek Hosan

Hi @amani.aldossary . On this ticket: 4734584 You have escalated for voucher. The issue is that "Customer got the item and got the refund also for the item as it was cancelled on hybris" So customer have the item and have the refund also already. So we have refund an item which is already delivered.

The customer place a new order for the same amount and say keep the order do not deliver and keep the money also instead of the extra refund he receive.

Please If we can arrange a call if any further details required.

No voucher required.

Need you assist on that case how to resolve this case. The customer have to pay us SAR415.00. So he place an order for the same amount and say keep the order with you and i have pay you your money which i have to pay.

Malek Hosan

A

Hi @malek.hosan , customer make a new order for different item and it's default to solve the issue that way, so we have to cancel the new order and return the item that already refunded from the customer so he can order the item again with the voucher for the price difference. the only way to solve the case

Amani Aldossary

M

So can we inform the customer same? Mostly, He will not agree for that.
Is there any way cancel the new order and refund it. Then inform the customer to deposit the amount in HomeBox bank account. ?

Malek Hosan

M

Malek Hosan

So can we inform the customer same? Mostly, He will not agree for that.
Is there any way cancel the new order and refund it. Then inform the customer to deposit the amount in HomeBox bank account. ?

@amani.aldossary Please check and confirm once you have time for it. so we can reply to customer. Thank you for your promote assist.

Malek Hosan

A

Malek Hosan

@amani.aldossary Please check and confirm once you have time for it. so we can reply to customer. Thank you for your promote assist.

I will check and confirm.

Amani Aldossary

A

thank you.

Amani Aldossary

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