Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: LSM Automation Bot <[email-masked]>
Date: Wed, 10 Aug 2022 17:29:02 +0000 (UTC)

Hey LSM Automation Bot ,

You have new message(s) in this group.

Livesalesman Team

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4713334

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

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why we are using that as canned response before even customer share his concern

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

why we are using that as canned response before even customer share his concern

checking on it

Manish Kumar

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image.png (23.6 KB)

Mahmoud Emad Elsayed

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4713193

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

4713334

Hi Mahomoud,
with respect to this case as i can check the customer has came at 11:35 am and the agent has reponded on it after 10 mins at 10:46 am after the response.

Please advise if we need to wait for the customer to share the concern.

Manish Kumar

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you can start the conversation asking customer for how to assist them

Mahmoud Emad Elsayed

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guys, if you cant handle social media as chat, let us know will hand it over to another team

Mahmoud Emad Elsayed

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if basic chat skills is missing

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

guys, if you cant handle social media as chat, let us know will hand it over to another team

We really apologise on it. We are sharing this among the team and making you assure that it will not be repeated again.

Manish Kumar

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